Assistant Manager - Service Support Management

Artex Risk Solutions; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Artex Risk Solutions in Bengaluru seeks a Service Support Manager to lead client service operations for the GGB US Mid Market vertical. You will ensure high-quality service delivery, manage the policy lifecycle, and collaborate with onshore and offshore teams to optimize renewals and client satisfaction.

The role requires strong communication, proactive ownership, and the ability to work US hours (night shift). A Bachelor's degree is required and CC/insurance certs are a plus.

Qualifications

• Bachelor's degree required.
• Property and Casualty Insurance Certification is a plus.
• Night shift (US coverage) 8pm IST to 5am IST.

Responsibilities

• Act as the primary point of contact for the branch, providing comprehensive support.
• End-to-end management of policy lifecycle services.
• Participate in renewal review meetings alongside Producer, CSM and sales team.
• Support a team of 5-7 Client Service Managers at the branch.
• Initiate pre- and post-renewal activities promptly.
• Monitor and follow up on triggered activities for accuracy and timely completion.
• Handle queries effectively to minimize re-work at service center.
• Collaborate with the branch to identify time-consuming activities that can be offshored to the service center.
• Foster and maintain a positive relationship with branch staff to enhance customer experience.

Skills

Written communication

Interpersonal skills

Proactive ownership

Logical thinking

Decision making

Night shift

Education

Bachelor's degree

Job description

Job Summary

Service Support Manager for GGB US Mid Market vertical; responsible for client service and managing customer support operations, ensuring high-quality service delivery and promoting customer satisfaction; collaborates with onshore branch staff and offshore service centers to optimize renewal activities and policy lifecycle support.

Responsibilities

• Act as the primary point of contact for the branch, providing comprehensive support
• Responsible for end to end support of the policy lifecycle services
• Participate in renewal review meetings alongside Producer, CSM and sales team
• Support a team of 5-7 Client Service Managers at the branch
• Take Proactive measures to initiate pre and post-renewal activities promptly
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
• Handle queries effectively, aiming to minimize re-work at service center
• Collaborates with branch to identify time consuming activities that can be offshored to service center
• Foster and maintain a positive relationship with branch staff to enhance the overall customer experience

Requirements

• Minimum Required Degree: Bachelor's degree
• Preferred Degree: Bachelor's degree
• Certificate(s)/Special Training: Property and Casualty Insurance Certification (good to have)

Knowledge, Skills And Ability

• Excellent Written and Oral communication skills
• Very good Interpersonal skills
• Proactive Ownership and Accountability
• Logical thinking and decision making
• Flexible to work in Night Shift (US Coverage) - 8pm IST to 5am IST