SMC Lead

Estee Lauder Companies; New Delhi; On-site; INR 500,000 - 650,000; Full time

Job summary

Estee Lauder Companies is seeking a dynamic Counter Manager to lead, coach and develop our Sales Associates to meet sales, service and store targets. You will drive an agile business plan, recruit and retain customers through targeted events and exceptional CRM, and act as the store’s overall executive leader.

The role focuses on building a high-performing team, influencing customer experience, and delivering results in a fast-paced prestige beauty environment with opportunities for career

Qualifications

• Effective verbal and written communication skills.
• Excellent interpersonal skills and customer service.
• Results oriented with drive to meet objectives.
• Ability to work autonomously and as part of a team.

Responsibilities

• Lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through targeted events and CRM.
• You will be Chief Executive Officer of your own store.

Skills

Leadership

Coaching

Customer service

Communication

Strategic planning

Team development

Microsoft Excel

Tools

Microsoft Excel

Job description

Job Summary

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Responsibilities

• Lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting, in-store events, exceptional customer relationship management and the leadership of a high performing team.
• You will be Chief Executive Officer of your own store.

Qualifications / Knowledge

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Quality customer service skills. Skilled at winning people over.
• Results oriented, with high drive to meet objectives and standards.
• Pursue goals beyond what is required or expected of them.
• Senses others' development needs and bolsters their abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult and tense customer service situations with diplomacy and tact.guides the performance of others while holding them accountable.
• Cultivate and maintain extensive informal networks.
• Models team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organisational skills.
• The ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.

Knowledge / Experience

• Retail sales experience.
• Team leadership.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerised system including email, Microsoft Excel.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.