Corporate Retail Coach

Estee Lauder Companies; Ernakulam; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Estee Lauder Companies in India is seeking a dynamic Store/Retail/Counter Manager to lead and coach a team of Sales Associates, achieving sales, service and operational targets.

You will develop an agile business plan, recruit and retain customers through events and CRM, and gain exposure to planning, consumer insights, event management and frontline marketing, paving the way for a long-term career in prestige beauty.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• Previous retail operations experience including inventory and facilities management and cash reconciliation.
• Proven track record of leading a team to achieve sales and customer service targets.
• Experience of creating and executing in-store events.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Proficient in Microsoft Office.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Responsibilities

• Lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
• Exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

Skills

Leadership

Coaching

Business Management

Customer Relationship Management

in-store events

Inventory Management

Cash Reconciliation

Retail Point-of-Sale Software

Microsoft Office

Job description

Job Summary

Description We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

Responsibilities

• Lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
• Exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

Requirements

• Proven retail management/assistant retail management experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling.
• Previous retail operations experience including inventory and facilities management and cash reconciliation.
• Proven track record of leading a team to achieve sales and customer service targets.
• Experience of creating and executing in-store events.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Proficient in Microsoft Office.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Skills

• Leadership
• Coaching
• Business Management
• Customer Relationship Management
• in-store events
• Inventory Management
• Cash Reconciliation
• Retail Point-of-Sale Software
• Microsoft Office

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.