Corporate Retail Coach

The Estée Lauder Companies Inc.; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

The Estée Lauder Companies Inc. in Kerala, Ernakulam seeks a dynamic Store/Retail/Counter Manager to lead a team of Sales Associates and achieve sales, customer service and operational targets.

You will coach, develop and execute an agile business plan promoting in-store events and exceptional CRM. Ideal candidates have proven leadership and business planning experience in a fast-paced cosmetics retail environment, with strong coaching, scheduling and POS software skills.

Qualifications

• Proven retail management experience, preferably within cosmetics.
• Strong inspirational, authentic and personalized customer service.
• Experience in business planning with sales targets, analysis and scheduling.
• Retail operations experience including inventory, facilities management and cash reconciliation.
• Proven track record of leading a team to achieve sales and customer service targets.
• Experience creating and executing in-store events.
• Ability to work retail hours including days, nights, weekends and events.
• Experience with retail POS software.
• Proficient in Microsoft Office.
• Applicants must provide proof of right to live and work in country if invited.

Responsibilities

• Lead, coach and develop a team of Sales Associates to meet sales, customer service and operational targets.
• Plan and execute in-store events and campaigns to recruit and retain customers.
• Set sales and customer service targets and monitor performance with regular analysis.
• Oversee inventory, facilities management and cash reconciliation.
• Manage staff scheduling to ensure optimal store coverage.
• Drive exceptional customer relationship management and frontline marketing.

Skills

Retail management

Leadership

Coaching

Business planning

Sales targets

Staff scheduling

Inventory management

Cash reconciliation

In-store events

POS software

Microsoft Office

Customer service

Tools

POS software

Microsoft Office

Job description

Description

We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.

Description

We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office
• applicants must be able to provide proof of right to live and work in the country if invited to attend for interview