Counter Manager - Multibrand - Full Time - KopaMall - Pune

The Estée Lauder Companies Inc.; Pune District; On-site; INR 350,000 - 650,000; Full time

Job summary

The Estée Lauder Companies Inc. in Pune invites applications for a Counter Manager who will lead and develop a team of Sales Associates, and drive sales, customer service and store operations. You will plan events, manage customer relationships, and coach staff to achieve targets in a prestige beauty environment.

Strong leadership and communication are essential for success. We offer growth opportunities, comprehensive training and a competitive remuneration package within a dynamic retail

Qualifications

• Effective verbal and written communication skills are required.
• Excellent interpersonal skills for customer engagement and team coaching.
• Results oriented with strong drive to meet objectives and standards.
• Ability to pursue goals beyond what is required or expected.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through events and CRM activities.
• Oversee in-store events, customer relationship management and front-line marketing.

Skills

Communication

Customer service

Interpersonal skills

Results oriented

Goal driven

Leadership

Tools

Microsoft Excel

Email

Job description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them

Senses Others' Development Needs And Bolsters Their Abilities

• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel