Corporate Retail Coach - Full Time - Cochin

The Estée Lauder Companies; Ernakulam; On-site; INR 650,000 - 1,000,000; Full time

Benefits offered by this job

Competitive remuneration and benefits

Job summary

The Estée Lauder Companies is seeking a dynamic Store/Retail/Counter Manager in India to lead, coach and develop a team of Sales Associates to achieve sales, service and operations targets. You will be responsible for creating and executing an agile store plan, recruiting and retaining customers through events, and leading a high performing team.

As the store’s CEO, you will drive in-store events, CRM, scheduling, and inventory control while delivering exceptional customer service in a

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office
• applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Responsibilities

• Lead, coach and develop a team of Sales Associates to meet sales, customer service and operational targets
• Be the Chief Executive Officer of your store with accountability for agile business planning
• Recruit and retain customers through strategic targeting and in-store events
• Drive customer relationship management and leadership of a high performing team
• Provide inspirational, authentic and personalized customer service to shoppers

Skills

Store leadership

Customer service

Sales targets

Staff scheduling

In-store events

POS software

Microsoft Office

Tools

Retail POS software

Microsoft Office

Job description

Description

We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office
• applicants must be able to provide proof of right to live and work in the country if invited to attend for interview