Site Support Engineer

Philips Lighting Spain SL.; Dadri; On-site; INR 300,000 - 550,000; Full time

Job summary

Signify is hiring a Site Support Engineer to provide hands-on IT support at the office site in India. You will troubleshoot hardware, software, and connectivity, assist with onboarding, and support meeting rooms and AV equipment.

The role requires experience in onsite or service desk support, with strong knowledge of Windows and Microsoft 365, plus good hardware and network basics. You will maintain asset records and assist with IT projects, ensuring security policies are followed.

Qualifications

• Experience in onsite IT support, desktop support, field support, or service desk support.
• Strong knowledge of Windows OS; macOS experience is a plus.
• Experience supporting Microsoft 365, Outlook, Teams, OneDrive, SharePoint.
• Good understanding of computer hardware, peripherals, printers, mobile devices, and basic networking.
• Ability to troubleshoot Wi-Fi, LAN, VPN, DNS, DHCP, and connectivity issues.
• Familiarity with ticketing systems such as ServiceNow, Jira, Freshservice, Zendesk, or similar.
• Strong communication, customer service, and problem-solving skills.
• Ability to work independently and prioritize multiple support requests.
• Good documentation and follow-up skills.

Responsibilities

• Provide face-to-face technical support for employees at the office or client site.
• Troubleshoot laptops, desktops, mobile devices, printers, scanners, docking stations, monitors, and peripherals.
• Install, configure, maintain, and replace IT hardware and software.
• Support Windows, macOS, Microsoft 365, VPN, email, collaboration tools, and business applications.
• Diagnose and resolve network connectivity issues, including Wi-Fi, LAN, VPN, and basic switching problems.
• Assist with user onboarding, offboarding, device setup, account access, and equipment handover.
• Support meeting rooms, video conferencing systems, projectors, Teams/Zoom rooms, and AV equipment.
• Escalate complex issues to infrastructure, network, security, or application teams when required.
• Maintain accurate ticket updates, asset records, technical documentation, and knowledge base articles.
• Manage local IT inventory, including laptops, accessories, spare equipment, and consumables.
• Coordinate with vendors for hardware repairs, warranty claims, and service visits.
• Support IT projects such as office moves, device refreshes, software rollouts, and network upgrades.
• Follow IT security policies, access control procedures, and data protection standards.
• Provide excellent customer service and communicate clearly with both technical and non-technical users.

Skills

Face-to-face IT support

Windows troubleshooting

macOS troubleshooting

Microsoft 365

Network basics (Wi-Fi, VPN)

ITSM/CMDB familiarity

Documentation & ticketing

Strong communication

Education

Bachelor's in IT/CS

Tools

Windows

macOS

Microsoft 365

Intune

SCCM

ServiceNow/Jira/Freshservice

Job description

About Signify

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. More about the role

Job Summary

The Site support engineer provides hands-on technical support to users, systems, and IT infrastructure at a company location. This role is responsible for troubleshooting hardware, software, network, printer, meeting room, and end-user technology issues. The Onsite Support Engineer acts as the local IT contact for employees and works closely with remote service desk, infrastructure, security, and vendor teams.

Key Areas of Responsibility

• Provide face-to-face technical support for employees at the office or client site.
• Troubleshoot laptops, desktops, mobile devices, printers, scanners, docking stations, monitors, and peripherals.
• Install, configure, maintain, and replace IT hardware and software.
• Support Windows, macOS, Microsoft 365, VPN, email, collaboration tools, and business applications.
• Diagnose and resolve network connectivity issues, including Wi‑Fi, LAN, VPN, and basic switching problems.
• Assist with user onboarding, offboarding, device setup, account access, and equipment handover.
• Support meeting rooms, video conferencing systems, projectors, Teams/Zoom rooms, and AV equipment.
• Escalate complex issues to infrastructure, network, security, or application teams when required.
• Maintain accurate ticket updates, asset records, technical documentation, and knowledge base articles.
• Manage local IT inventory, including laptops, accessories, spare equipment, and consumables.
• Coordinate with vendors for hardware repairs, warranty claims, and service visits.
• Support IT projects such as office moves, device refreshes, software rollouts, and network upgrades.
• Follow IT security policies, access control procedures, and data protection standards.
• Provide excellent customer service and communicate clearly with both technical and non-technical users.

Required Skills and Qualifications

• Experience in onsite IT support, desktop support, field support, or service desk support.
• Strong knowledge of Windows operating systems; macOS experience is a plus.
• Experience supporting Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and common office applications.
• Good understanding of computer hardware, peripherals, printers, mobile devices, and basic networking.
• Ability to troubleshoot Wi‑Fi, LAN, VPN, DNS, DHCP, and connectivity issues.
• Familiarity with ticketing systems such as ServiceNow, Jira, Freshservice, Zendesk, or similar.
• Strong communication, customer service, and problem‑solving skills.
• Ability to work independently and prioritize multiple support requests.
• Good documentation and follow‑up skills.
• Update asset ownership, location, status, warranty, serial number, and configuration details.
• Coordinate hardware repairs, warranty claims, replacements, and vendor returns.
• Support secure disposal, recycling, resale, or destruction of retired equipment.
• Experience maintaining asset records in ITSM, CMDB.
• Strong attention to detail and accuracy in data entry and record keeping.

Key Competencies

• Customer-focused mindset.
• Strong troubleshooting ability.
• Clear communication.
• Patience and professionalism.
• Attention to detail.
• Ownership and follow-through.
• Ability to work under pressure.
• Good time management.

Preferred Certifications

• Experience with Active Directory, Microsoft Entra ID, Intune, SCCM, or endpoint management tools.
• Experience with asset management and IT inventory processes.
• Knowledge of ITIL service management practices.
• Basic understanding of cybersecurity controls, MFA, endpoint protection, and patching.
• Experience supporting meeting room and AV systems.
• Ability to support VIP users or executive-level stakeholders.

Common Tools and Technologies

• Windows, macOS, iOS, Android.
• Microsoft 365, Outlook, Teams, OneDrive, SharePoint.
• Active Directory and Microsoft Entra ID.
• Microsoft Intune, SCCM.
• ServiceNow.
• VPN clients, Wi‑Fi tools, remote support tools.
• Printers, scanners, meeting room systems, AV equipment.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future. We are Signify, the new company name of Philips Lighting, and we light up the world! Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world. We’re committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future. Join the undisputed leader in the lighting industry and be part of our diverse global team. #WeAreSignify #SignifyLife

Privacy Notice for the Recruitment Process Concerning US based roles:

Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Signify is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section503 of the Rehabilitation Act of1973, the Vietnam Veterans' Readjustment Act of1974, and TitleI of the Americans with Disabilities Act of1990, applicants that require accommodation in the job application process may contact 888-367-7223, option5, for assistance.

Pay Transparency Nondiscrimination Policy:

Signify North America Corporation (“Signify”) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Signify, or (c) consistent with Signify's legal duty to furnish information.