Site Supervisor

GoKhana; Dadri; On-site; INR 334,800 - 558,000; Full time

Job summary

GoKhana is seeking a Site Supervisor in Dadri to assist the Operations Manager in daily operations. This high-responsibility role demands active involvement in managing service levels and ensuring customer satisfaction. Key responsibilities include maintaining client relationships, managing delivery SLAs, and training vendor staff. The ideal candidate will have strong complaint resolution skills and the ability to maintain high service standards. Impeccable grooming and personal presentation are also essential for this role.

Qualifications

• Ability to maintain high and consistent service standards.
• Excellent grooming and personal presentation.
• Strong complaint resolution skills.
• Effective team management and supervision capabilities.

Responsibilities

• Maintain relationships with clients and employees.
• Manage process deviations and delivery SLAs.
• Ensure professional food and beverage service.
• Train vendor staff and supervise daily operations.

Job description

To assist Manager - Operations on day-to-day operations by following our Standard Operating Process.

• The Site Supervisor role is a high intensity, high responsibility and hands on role.
• The role requires an individual to be highly involved in the day-to-day operations and be able to track and follow up on service levels.

Key Deliverables

• Maintain healthy relationship with client/employees.
• Managing and minimizing process and system deviations.
• Managing delivery SLAs and maximizing customer satisfaction.
• Engaging vendors & maximizing their business involvement.
• Ensuring friendly, efficient and professional food & beverage service is provided to all employees of clients.
• Familiarize yourself with events to ensure employee requests and needs are met.
• Supervise team members of the vendor partners to ensure smooth daily operations.
• Actively resolve complaints and challenges presented by the employees.
• Conducting vendor partners training and ensuring all their staff are competent in-service procedures.
• Impeccable grooming and personal presentation.
• Ability to maintain high and consistent standards.

Requirements

Prerequisites:

The ideal candidate should possess the following qualities: