Site Reliability Engineering Manager

HTC Global; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HTC Global Services seeks a technical specialist to drive PagerDuty implementations and related incident management workflows in a fast-paced environment. You will serve as the technical anchor for PagerDuty, design event orchestration, and map Moogsoft configurations to PagerDuty capabilities.

The role requires configuring services, teams, schedules, escalation policies, and responder workflows, while coordinating with monitoring, ServiceNow and automation engineers to ensure a smooth

Responsibilities

• Strong hands-on PagerDuty implementation experience.
• Event routing, correlation, deduplication & suppression.
• On-call schedules & escalation policies.
• Incident response workflow configuration.
• Moogsoft architecture / operations / migration knowledge.
• Monitoring & observability concepts.
• Major Incident Management workflows.
• Acts as the technical anchor for PagerDuty implementation.
• Understands existing Moogsoft configuration and maps required capabilities to PagerDuty.
• Owns PagerDuty platform configuration and implementation standards.
• Designs event orchestration, routing, correlation, deduplication and suppression rules
• Configures services, teams, schedules, escalation policies and responder workflows
• Leads technical decisions for PagerDuty implementation
• Supports migration planning, production cutover and stabilization
• Coordinates technically with monitoring, ServiceNow and automation engineers
• Ensures the implementation meets the agreed SOW technical outcomes
• Leads technical documentation and knowledge transfer

Job description

• Strong hands-on PagerDuty implementation experience
• Event routing, correlation, deduplication & suppression
• On-call schedules & escalation policies
• Incident response workflow configuration
• Moogsoft architecture / operations / migration knowledge
• Monitoring & observability concepts
• Major Incident Management workflows
• Acts as the technical anchor for PagerDuty implementation
• Understands existing Moogsoft configuration and maps required capabilities to PagerDuty
• Owns PagerDuty platform configuration and implementation standards
• Designs event orchestration, routing, correlation, deduplication and suppression rules
• Configures services, teams, schedules, escalation policies and responder workflows
• Leads technical decisions for PagerDuty implementation
• Supports migration planning, production cutover and stabilization
• Coordinates technically with monitoring, ServiceNow and automation engineers
• Ensures the implementation meets the agreed SOW technical outcomes
• Leads technical documentation and knowledge transfer