Senior DevOps Engineer (7+ years)

Qloron Pvt Ltd; Gurugram District; On-site; INR 3,200,000 - 4,200,000; Full time

Job summary

Qloron Pvt Ltd is seeking a Senior DevOps Engineer with 7+ years of experience to design and maintain PagerDuty integrations across monitoring tools. You will automate onboarding, configure alerting, and build event-driven automations on AWS/Azure/GCP.

Collaboration with SRE and security teams is essential to standardize on-call practices. Candidates should be proficient in Terraform, CI/CD tooling, and incident management, with a strong cloud and observability background.

Qualifications

• Hands-on experience with PagerDuty and its APIs.
• Strong Cloud infrastructure and DevOps experience.
• Proficiency in Infrastructure as Code, preferably Terraform.
• Adaptable across platforms and tools, not restricted to a single stack.
• Solid understanding of AIOps concepts.
• Experience with monitoring and observability tools and with building meaningful alerts and SLO-based alerting.
• Working knowledge of CI/CD tooling and Git-based workflows.
• Solid understanding of incident management, on-call practices, and SRE principles.

Responsibilities

• Design, implement, and maintain PagerDuty integrations with monitoring and observability tools.
• Automate PagerDuty onboarding, configuration management, and incident response workflows.
• Configure services, escalation policies, schedules, and alerting to reduce alert fatigue.
• Build event-driven automation on cloud platforms for auto-remediation and enrichment.
• Integrate PagerDuty with ITSM and collaboration tools for ticketing and incident communication.
• Build and maintain CI/CD pipelines to deliver configuration as code.
• Create runbooks, integration documentation, and SOPs.
• Collaborate with client SRE, application, platform, and security teams to onboard services.

Skills

PagerDuty integrations

Cloud infrastructure

DevOps

Terraform

IaC

SRE concepts

Monitoring tools

CI/CD tooling

On-call practices

REST API

Tools

Jenkins

GitHub Actions

GitLab CI

AWS CodePipeline

Job description

Responsibilities

• Design, implement, and maintain PagerDuty integrations with monitoring and observability tools (e.g., Amazon CloudWatch, Datadog, Prometheus/Alertmanager, Grafana, New Relic, Splunk, Dynatrace, Nagios/Zabbix).
• Automate PagerDuty onboarding, configuration management, and incident response workflows using Terraform, PagerDuty APIs, and Rundeck-based operational automation.
• Configure PagerDuty services, escalation policies, schedules, event orchestration, routing rules, and alert grouping and suppression to reduce alert fatigue[Good to have].
• Build event-driven automation on AWS/Azure/GCP (EventBridge, SNS, Lambda, Systems Manager, Step Functions) for auto-remediation and incident enrichment.
• Integrate PagerDuty with ITSM and collaboration tools such as ServiceNow, Jira, Slack, monitoring, cloud, identity and data platforms and Microsoft Teams for ticketing and incident communication.
• Build and maintain CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, or AWS CodePipeline) to deliver monitoring and alerting configuration as code.
• Create runbooks, integration documentation, and standard operating procedures.
• Collaborate with the client's SRE, application, platform, and security teams to onboard services onto standardised alerting and on-call practices.

Required Skills (Both Levels)

• Hands-on experience with PagerDuty (services, integrations, escalation policies, event orchestration, Events API v2, REST API).
• Strong Cloud infrastructure and DevOps experience.
• Proficiency in Infrastructure as Code, preferably Terraform.
• Requirement for adaptability across platforms and tools, not restricted to a single stack
• Should have strong understanding of AIOPs concepts
• Experience with monitoring and observability tools and with building meaningful alerts and SLO-based alerting.
• Working knowledge of CI/CD tooling and Git-based workflows.
• Solid understanding of incident management, on-call practices, and SRE principles.

Level-Specific Expectations

Senior DevOps Engineer (7+ years)

• 7+ years in DevOps, SRE, or cloud automation, with at least 2 years working with PagerDuty.
• Independently implements and supports integrations across multiple monitoring tools.
• Writes reusable Terraform modules and automation scripts.
• Troubleshoots integration and alert-routing issues end to end.
• Contributes to runbooks, standards, and post-incident reviews.