Moongsoft Administrator

Kiya.ai; Hyderabad; Híbrido; INR 1.200.000 - 2.400.000; Jornada completa

Descripción de la vacante

Kiya.ai is seeking a Monitoring Tools Administrator to manage Moogsoft and related observability platforms across hybrid environments. The role focuses on reliable event collection, intelligent alert correlation, and automation of incidents to improve service availability.

You will collaborate with infrastructure, security, DevOps and service-management teams to tune alerts, optimize dashboards, and maintain documentation and runbooks for ongoing platform health and incident response.

Formación

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
• Three or more years of experience administering monitoring, observability, AIOps, or IT operations platforms.
• Hands-on experience with Moogsoft or a comparable event-correlation and AIOps platform.
• Experience integrating monitoring tools with ITSM platforms, preferably ServiceNow.
• Working knowledge of REST APIs, JSON, webhooks, authentication methods, and integration troubleshooting.
• Experience with cloud and on-premises infrastructure monitoring.
• Understanding of incident, problem, change, and event-management processes.
• Strong analytical, troubleshooting, documentation, and communication skills.

Responsabilidades

• Administer enterprise monitoring and observability platforms across hybrid environments.
• Configure and maintain Moogsoft event ingestion, integrations, correlation rules, Cookbooks, Recipes, TeamRooms, and user access.
• Integrate Moogsoft with monitoring and ITSM platforms, including LogicMonitor, Dynatrace, Splunk, Datadog, and ServiceNow.
• Configure automated incident creation, routing, assignment, notifications, escalation, and resolution workflows.
• Tune alert thresholds, event policies, and correlation rules to reduce duplicate alerts and improve signal quality.
• Monitor the health, performance, and availability of monitoring platforms and supporting integrations.
• Troubleshoot event-ingestion failures, API issues, authentication problems, notification failures, and ticket-creation errors.
• Support platform upgrades, maintenance activities, configuration changes, and release validation.
• Develop and maintain dashboards and reports covering system availability, alert trends, incident volumes, response times, and operational performance.
• Maintain standard operating procedures, runbooks, architecture documentation, configuration records, and audit evidence.
• Coordinate with infrastructure, application, security, cloud, DevOps, and service-management teams to onboard new monitoring requirements.
• Participate in incident, problem, and change-management activities.
• Identify opportunities to improve monitoring coverage, operational efficiency, automation, and service reliability.
• Support compliance, access-management, documentation, and change-control requirements applicable to the operating environment.

Conocimientos

Analytical thinking

Troubleshooting

Documentation

Communication

Educación

Bachelor’s degree in IT/CS/Engineering or related field

Herramientas

Moogsoft

LogicMonitor

Dynatrace

Splunk

Datadog

ServiceNow

Descripción del empleo

Position Summary

The Monitoring Tools Administrator will manage and optimize Otsukas monitoring, observability, and AIOps platforms across cloud and on-premises environments. This role will ensure reliable event collection, intelligent alert correlation, effective incident automation, and actionable operational reporting. The administrator will work closely with infrastructure, application, security, DevOps, and service-management teams to improve platform availability, reduce alert noise, and strengthen incident-response processes.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
• Three or more years of experience administering monitoring, observability, AIOps, or IT operations platforms.
• Hands-on experience with Moogsoft or a comparable event-correlation and AIOps platform.
• Experience integrating monitoring tools with ITSM platforms, preferably ServiceNow.
• Working knowledge of REST APIs, JSON, webhooks, authentication methods, and integration troubleshooting.
• Experience with cloud and on-premises infrastructure monitoring.
• Understanding of incident, problem, change, and event-management processes.
• Strong analytical, troubleshooting, documentation, and communication skills.

Key Competencies

• Event correlation and alert-noise reduction
• Monitoring-platform administration
• ITSM integration and automation
• Incident and escalation workflow design
• Root-cause analysis and troubleshooting
• Operational reporting and dashboard development
• Change and configuration management
• Cross-functional collaboration
• Documentation and process discipline
• Continuous improvement

Key Responsibilities

• Administer enterprise monitoring and observability platforms across hybrid environments.
• Configure and maintain Moogsoft event ingestion, integrations, correlation rules, Cookbooks, Recipes, TeamRooms, and user access.
• Integrate Moogsoft with monitoring and ITSM platforms, including LogicMonitor, Dynatrace, Splunk, Datadog, and ServiceNow.
• Configure automated incident creation, routing, assignment, notifications, escalation, and resolution workflows.
• Tune alert thresholds, event policies, and correlation rules to reduce duplicate alerts and improve signal quality.
• Monitor the health, performance, and availability of monitoring platforms and supporting integrations.
• Troubleshoot event-ingestion failures, API issues, authentication problems, notification failures, and ticket-creation errors.
• Support platform upgrades, maintenance activities, configuration changes, and release validation.
• Develop and maintain dashboards and reports covering system availability, alert trends, incident volumes, response times, and operational performance.
• Maintain standard operating procedures, runbooks, architecture documentation, configuration records, and audit evidence.
• Coordinate with infrastructure, application, security, cloud, DevOps, and service-management teams to onboard new monitoring requirements.
• Participate in incident, problem, and change-management activities.
• Identify opportunities to improve monitoring coverage, operational efficiency, automation, and service reliability.
• Support compliance, access-management, documentation, and change-control requirements applicable to the operating environment.