Site Reliability Engineer (SRE)

Tata Consultancy Services; Bengaluru; On-site; INR 2,800,000 - 4,000,000; Full time

Job summary

Tata Consultancy Services in Bengaluru is seeking a Site Reliability Engineer (SRE) with 8–10 years of experience. The role focuses on reliability engineering, DevOps, cloud infrastructure, and incident resolution in a high-demand eCommerce environment.

The candidate will work across product teams, implement IaC with Terraform/Ansible, and maintain monitoring with Splunk and Grafana. Shift-based on-call duties and ongoing process improvements are expected.

Qualifications

• Cross-functional collaboration with reliability as a core capability.
• Apply reliability practices with support from governance teams.
• 5+ years in SRE, maintenance, operations, or development.
• Strong experience in eCommerce environments.
• Hands-on in DevOps, CI/CD and automated testing.
• Experience with API-based frameworks (e.g., Commerce tools).
• CI/CD workflows using GitHub Actions.
• Proficient in cloud-based infra (Azure, GCP).
• Infra as Code using Terraform/Ansible.
• Experience with ITIL/ITSM in microservices.
• Monitoring with Splunk, Grafana.
• SRE metrics: SLI/SLO/Error Budget.
• Managed cloud Kubernetes services (AKS, GKE).
• Collaboration with product teams for stable production.
• Technical analysis and incident troubleshooting.
• Preventive monitoring improvements.
• Automation to reduce toil.
• On-call support for critical incidents.

Responsibilities

• Analyze critical issues and resolve them promptly.
• Lead and collaborate within teams; handle development challenges.
• Collaborate with product teams to ensure predictable operations.
• Participate in on-call rotations for production incidents.

Skills

Reliability engineering

DevOps practices

CI/CD workflows

Cloud infrastructure

Infrastructure as Code

Monitoring & incident analysis

Kubernetes (AKS/GKE)

On-call experience

Collaboration

Root cause analysis

API-based frameworks

Tools

GitHub Actions

Terraform

Ansible

Splunk

Grafana

ServiceNow

Kubernetes (AKS/GKE)

Job description

Role- Site Reliability Engineer (SRE)

Desired Experience Range- 8-10 Years

Location- Bangalore

Must-Have**

• Work in a cross functional team working with Reliability as Expertise in a product or a product area.
• Apply Reliability engineering practices with support from SRE governance teams.
• 5+ years of experience in Site Reliability Engineering, maintenance & operations and/or development.
• Strong working experience eCommerce.
• Strong working experience in DevOps practices (automated testing, CI/CD etc.).
• Experience within solutions architecture and how to fast pinpoint causes of issues.
• Experience from working with API-based frameworks (e.g., Commerce tools or Fabric is ideal).
• Experience in building CI/CD workflows using GitHub Actions.
• Experience of maintaining/supporting and/or developing desktop and mobile applications.
• Experience working on cloud-based infrastructure e.g., Azure and GCP.
• Experience in provisioning Infra resources leveraging Infra as Code (Terraform / Ansible).
• Experience from ITIL support processes and ITSM tools (e.g., ServiceNow) in a microservices context.
• Experience in monitoring tools (Splunk, Grafana etc.).
• Experience working through SRE Metrics such as SLI, SLO and Error Budget.
• Experience with managed cloud Kubernetes services (e.g. AKS, GKE).
• Ensure delivery quality and supply KPI reporting.
• Collaborate closely within product teams to ensure predictable operations and minimal disruptions to Production.
• Collaborate closely within your Capability, share best practices as well as discuss and improve on operations ways of working.
• Technical analysis, troubleshooting of complex issues/Incidents in production.
• Improve monitoring performance by focusing on preventive measures.
• Product Improvements (code & log analysis).
• Continuous improvement on proactive monitoring, housekeeping automation to proactively detect and avoid incidents.
• Automate processes impacting development and production leveraging tools and building scripted solutions.
• Participate in On-Call technical support to resolve business critical incidents.

Good to have

• Familiarity with common tech stacks in Headless Ecommerce is a nice to have.
• Knowledge of design principles and fundamentals of solutions architecture is a plus.
• Understanding of performance engineering (Application Reliability).
• Knowledge of multiple front-end languages and libraries (ReactJS, React Native, NodeJS).
• Knowledge of Azure DevOps and/or other cloud environments is nice to have.
• A passion for problem solving with strong analytical capabilities.
• Stay current on technical trends to suggest innovative tools and approaches to interesting problems.
• Knowledge on at least one of {Python, Ruby, Java, C#, Go} at an intermediate level.

Roles & Responsibilities-

• Should be able to analyze the critical issue and resolve in time
• Willingness to accept development challenges and work towards resolving them
• Should be a good team player and should be able to lead the team
• Should be willing to work in shifts