Site Reliability Engineer (SRE) Support

Cognizant; Bengaluru Urban; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cognizant in Bangalore, India is seeking an experienced Site Reliability Engineer (SRE) to support and maintain mission-critical applications on Azure cloud. The role focuses on production support, incident management, RCA, and ensuring platform reliability.

The candidate will monitor systems with Dynatrace and Splunk, lead incident triage, and collaborate with cross-functional teams to drive improvements in automation, observability, and operational excellence. Shift-based work is required.

Qualifications

• Experience in Production Support / SRE environment.
• Hands-on expertise in managing critical production incidents.
• Strong troubleshooting and analytical skills.
• Ability to work in a shift-based support model.
• Excellent communication and stakeholder management.

Responsibilities

• Provide L2/L3 production support for enterprise applications and services.
• Monitor health using Dynatrace, Splunk, and observability platforms.
• Manage and resolve production incidents within defined SLA timelines.
• Lead incident triaging and coordination with cross-functional teams during major incidents.
• Perform detailed RCA and implement preventive actions to avoid recurrence.
• Support Java-based applications running on Azure cloud.
• Analyze application and system logs and performance metrics to identify issues proactively.
• Collaborate with development, infra, and business teams to ensure service stability.
• Drive continuous improvements in monitoring, alerting, automation and runbooks.
• Participate in deployment validations, release support and change activities.
• Create and maintain support documentation, runbooks, and operational procedures.

Skills

Incident Management

Root Cause Analysis

Service Reliability and Availability

Azure

Azure Infrastructure

Java Application Support

Linux Administration

Dynatrace

Splunk

Observability Tools

APM

Log Monitoring and Analysis

Alert Management

Shell/Python Scripting

ITIL Processes

DevOps and CI/CD

Kubernetes and Containers

Automation & Operational Excellence

Communication & Stakeholder Management

Education

Bachelor's or Master's Degree in Computer Science/IT/Engineering

Tools

Dynatrace

Splunk

Kubernetes

Job description

Job Description - Site Reliability Engineer (SRE) Support

Role: Site Reliability Engineer (SRE) - Production Support

Experience: 6 to 13 Years

Location: Bangalore

Work Model: 5 Days Work from Office (Mandatory)

Shift: 12:00 PM to 10:00 PM

Role Overview

We are seeking an experienced Site Reliability Engineer (SRE) to support and maintain mission-critical applications and cloud infrastructure. The ideal candidate should possess strong expertise in Azure Cloud, Java application support, Linux administration, Incident Management, Observability, Dynatrace, Splunk, and Root Cause Analysis (RCA). This is a hands‑on production support role focused on ensuring platform reliability, availability, and operational excellence.

Key Responsibilities

• Provide L2/L3 production support for enterprise applications and services.


• Monitor application and infrastructure health using Dynatrace, Splunk, and observability platforms.


• Manage and resolve production incidents within defined SLA timelines.


• Lead incident triaging, troubleshooting, and coordination with cross-functional teams during major incidents.


• Perform detailed Root Cause Analysis (RCA) and implement preventive actions to avoid recurring issues.


• Support Java-based applications running on Azure cloud environments.


• Analyze application logs, system logs, and performance metrics to identify issues proactively.


• Work closely with development, infrastructure, and business teams to ensure service stability.


• Drive continuous improvements in monitoring, alerting, automation, and operational processes.


• Participate in deployment validations, release support, and change activities.


• Create and maintain support documentation, runbooks, and operational procedures.

Mandatory Skills

Site Reliability Engineering (SRE)

• Incident Management


• Problem Management


• Root Cause Analysis (RCA)


• Service Reliability and Availability Management

Cloud

• Microsoft Azure


• Azure Infrastructure and Services


• Cloud Operations & Support

Application Support

• Java Application Support


• Performance Analysis and Troubleshooting


• Production Support

Linux

• Linux Administration


• System Monitoring and Troubleshooting

Monitoring & Observability

• Dynatrace


• Splunk


• Observability Tools


• Application Performance Monitoring (APM)


• Log Monitoring and Analysis


• Alert Management

Preferred Skills

• Shell Scripting / Python Scripting


• ITIL Processes
  
• DevOps and CI/CD Concepts


• Kubernetes and Container Technologies


• Automation and Operational Excellence Practices

Desired Candidate Profile

• Strong experience in Production Support / SRE environment.


• Hands-on expertise in managing critical production incidents.


• Excellent troubleshooting and analytical skills.


• Ability to work effectively in a shift-based support model.


• Strong communication and stakeholder management skills.


• Experience supporting high-availability enterprise applications.

Qualification

• Bachelor's Degree or Master's Degree in Computer Science, Information Technology, Engineering, or related discipline.

Summary

Experience: 6-13 Years

Location: Bangalore

Shift Timing: 12 PM - 10 PM

Work Model: 5 Days Work from Office

Role Type: Production Support / Site Reliability Engineering (SRE)

Primary Skills: Azure, Java Support, Linux, Dynatrace, Splunk, Incident Management, Observability, RCA, Production Support.