Azure Site Reliability Engineer (SRE) + SQL - SaaS Operations

Zensar Technologies; Pune District; On-site; INR 2,000,000 - 2,800,000; Full time

Job summary

Zensar Technologies is seeking an experienced Azure Site Reliability Engineer (SRE) for SaaS Operations in Pune. You will support, maintain, and enhance the reliability of Azure-hosted SaaS apps, collaborating with Engineering, DevOps, Security, and Infra teams to ensure high availability.

The role emphasizes incident management, RCA, monitoring, and optimization of cloud platforms, Linux, and SQL troubleshooting, with on-call readiness and automation initiatives.

Qualifications

• Hands-on experience in Production Support and Incident Management.
• Proficient in RCA and Azure Cloud Operations.
• Strong monitoring and observability capabilities across platforms.

Responsibilities

• Provide L2/L3 support for production applications and cloud-hosted services.
• Monitor system health, availability, performance, and reliability.
• Handle P1/P2 incidents and drive timely resolution within SLA targets.
• Perform RCA for critical incidents and implement preventive measures.
• Support and troubleshoot Azure-based infrastructure and platform services.
• Investigate application, infrastructure, networking, and database issues.
• Analyze logs, metrics, dashboards, and alerts to identify degradation.
• Perform deployment validation, release support, smoke testing, rollback.
• Troubleshoot data issues using SQL queries and database validation.
• Support Linux-based production environments and operational troubleshooting.
• Collaborate during major incidents and production releases.
• Participate in on-call support and operational readiness.
• Develop SOPs, runbooks, and knowledge base documentation.
• Drive automation to improve reliability and efficiency.

Skills

Application Insights

Shell Scripting

Tools

Splunk

Dynatrace

Grafana

ELK Stack

New Relic

AppDynamics

Git

Jenkins

Docker

Terraform

Job description

Azure Site Reliability Engineer (SRE) + SQL - SaaS Operations

Job Overview

We are seeking a highly motivated Azure Site Reliability Engineer (SRE) - SaaS Operations to support, maintain, and enhance the reliability of business-critical SaaS applications hosted on Azure cloud environments.

The ideal candidate will have hands‑on experience in Production Support, Application Support, Incident Management, Root Cause Analysis (RCA), Azure Cloud Operations, Monitoring & Observability, Linux Administration, and SQL Troubleshooting. The role requires close collaboration with Engineering, Product, DevOps, Security, and Infrastructure teams to ensure high availability, operational excellence, and continuous service improvement.

Key Responsibilities

• Provide L2/L3 support for production applications and cloud-hosted services.
• Monitor system health, availability, performance, and reliability using enterprise monitoring platforms.
• Handle P1/P2 incidents and drive timely resolution within SLA targets.
• Perform Root Cause Analysis (RCA) for critical incidents and implement preventive measures.
• Support and troubleshoot Azure-based infrastructure and platform services.
• Investigate application, infrastructure, networking, and database-related issues.
• Analyze logs, metrics, dashboards, and alerts to proactively identify service degradation.
• Perform deployment validation, release support, smoke testing, and rollback activities.
• Troubleshoot data issues using SQL queries and database validation techniques.
• Support Linux-based production environments and perform operational troubleshooting.
• Collaborate with Development, Cloud, Infrastructure, and Security teams during major incidents and production releases.
• Participate in on‑call support and operational readiness activities.
• Develop and maintain SOPs, runbooks, knowledge base articles, and operational documentation.
• Drive automation initiatives to improve reliability, efficiency, and operational stability.

Required Skills

• Application Insights

Monitoring & Observability

Hands‑on experience with one or more of the following:

• Splunk
• Dynatrace
• Grafana
• ELK Stack
• New Relic
• AppDynamics

Production Support & Operations

• Production Support
• Application Support
• Change Management
• Root Cause Analysis (RCA)
• ITIL Processes
• SLA Management
• On‑call Support

Operating Systems

• Shell Scripting

Database Skills

• SQL
• Query Execution
• Data Validation
• Performance & Issue Troubleshooting

DevOps & Automation (Good to Have)

• Git
• Jenkins
• Docker
• Terraform
• CI/CD Concepts

Additional Skills

• SaaS Application Support
• Cloud Operations
• Release Management
• Deployment Validation
• Performance Monitoring

Preferred Experience

• Experience supporting SaaS‑based applications.
• Experience in Cloud Operations or Site Reliability Engineering (SRE).
• Experience handling customer‑facing production environments.
• Experience working in a 24x7 support model.
• Experience in Banking, Healthcare, Telecom, Retail, Insurance, or Product-based organizations.

Preferred Certifications

• ITIL Foundation
• AWS Cloud Certifications

Ideal Candidate Profile

Professionals currently working as:

• Site Reliability Engineer (SRE)
• Cloud Operations Engineer
• SaaS Operations Engineer

with strong experience in Azure, Incident Management, Monitoring Tools, RCA, Linux, SQL, Production Support, and SaaS Operations.