Site Reliability Engineer, AVP

Royal Bank of Scotland; Gurugram District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Royal Bank of Scotland in Gurugram is seeking a Site Reliability Engineer to maintain availability and resilience of critical applications. You will lead incident response, drive rapid diagnosis, recovery and communication while identifying opportunities to improve reliability, observability and automation.

You will automate manual tasks, implement observability tools like Splunk, Grafana, Prometheus, CloudWatch and DX-APM, and collaborate with teams across technology and business units to

Qualifications

• Significant experience supporting business-critical applications in a 24x7 production environment.
• Strong incident, problem and change management experience.
• Proven track record automating manual tasks and driving improvements in reliability and efficiency.
• Excellent analytical and troubleshooting skills with a proactive approach to preventing incidents.

Responsibilities

• Lead operational response to high-priority incidents with rapid diagnosis and recovery.
• Coordinate cross-functional teams to minimise business and customer impact.
• Drive automation to reduce manual intervention and improve reliability and observability.
• Support disaster recovery testing and resilience activities across platforms.
• Monitor service health and proactively address issues before they affect users.

Skills

Python

JavaScript

Ansible

Terraform

Automation

Observability

24x7 support

Tools

Splunk

Grafana

Prometheus

CloudWatch

DX-APM

AWS

Unix/Linux

Oracle

PostgreSQL

GitHub

Autosys

JIRA

ServiceNow

Job description

Join us as a Site Reliability Engineer

You'll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ)

We'll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications

This is a great chance to work in a supportive environment with opportunities to advance your personal and career development

We're offering this role at associate vice president level

What you'll do

As a Site Reliability Engineer, you'll play a key role in maintaining the availability, resilience and operational stability of critical business services and customer journeys.

We'll look to you to lead the operational response to high-priority incidents, driving rapid diagnosis, recovery and stakeholder communication while identifying opportunities to improve reliability, observability and automation across the estate.

Other responsibilities will include:

• Providing operational support for business-critical applications and customer-facing services, securing high levels of availability and reliability
• Monitoring service health, customer journeys and transaction processing, proactively identifying and addressing issues before they affect customers
• Leading service restoration activities during major incidents and coordinating cross-functional teams to minimise business and customer impact
• Supporting disaster recovery testing, service continuity planning and resilience activities across critical platforms and services
• Driving operational improvements through automation and the reduction of manual intervention
• Partnering with technology and business teams to resolve recurring issues and deliver sustainable, long-term solutions

The skills you'll need

To succeed in this role, you'll bring significant experience supporting business-critical applications within a 24x7 production environment. You'll be comfortable acting as an escalation point during major incidents, helping teams respond effectively under pressure while maintaining clear communication and control.

You'll combine a strong engineering mindset with a passion for automation, observability and continuous improvement, helping make sure services remain resilient, scalable and performant. Working knowledge of technologies such as Python, JavaScript, Ansible and Terraform would be highly beneficial.

You'll also need:

• A strong understanding of incident, problem and change management practices
• Experience using observability, monitoring and alerting platforms to maintain service health and proactively identify issues, including tools such as Splunk, Grafana, Prometheus, CloudWatch and DX-APM
• A proven track record of driving automation, self-healing capabilities and operational efficiency, supported by strong analytical and troubleshooting skills
• The ability to manage high-priority customer-impacting incidents and coordinate service restoration activities under pressure
• Experience supporting and operating within modern cloud and application environments, including AWS, Java, Unix/Linux, Oracle, PostgreSQL, GitHub, Autosys, JIRA and ServiceNow

Hours 45

Job Posting Closing Date: 05/11/2026