Site Lead

Sodexo; Kolkata District; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Sodexo in Kolkata, India, seeks a seasoned Facilities Manager responsible for managing operational contracts, maintenance, and financial governance across multiple sites. The role focuses on contract retention, growth, and adherence to Sodexo policies.

Key duties include supervising soft and technical services, driving energy efficiency, and delivering value in line with client expectations. Strong leadership, budgeting, and client-communication skills are required for success.

Qualifications

• Experience in both Soft Services and Technical Services is mandatory.
• Strong financial and budgeting skills are required.
• Experience managing multiple sites is essential.
• Ability to work with client relations and site leadership.

Responsibilities

• Ensure profitable delivery of operations and control of costs through targets.
• Lead expansion of business and margin while complying with Sodexo policies.
• Support new business development through promotion and costing of services.
• Maintain client relationships and ensure timely reporting to regional head.

Skills

Electrical Engineering

Facilities Management

Budgeting

Education

BE or Diploma in Electrical Engineering

8-14 years experience in Facility Management

Job description

Role Description:

Responsible for managing all existing operational contracts, contract retention, contract growth and development within assigned territory and strengthening the portfolio, reputation and image of Sodexo.

Key Responsibilities

• Ensure the profitable delivery of operations, control of costs & overheads through achievement of business targets for GOP.
• Responsible for the delivery and expansion of business and margin in all operations ensuring full compliance with contractual obligations and Sodexo policies and procedures.
• Support new business development through promotion and costing of products & services and response to tenders & proposals which deliver new business in Sodexos Integrated Facilities Management activities.
• Responsible for establishing and maintaining multi-level business unit relationships with clients ensuring a full understanding of the hierarchy and strategic vision of the client.
• Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements.
• Prepare timely and accurate financial and qualitative reports; Report on the same to Regional Head monthly and as and when required.
• Be proactive in the recovery of overdue, if any, owing from internal and external clients and maintain a close relationship with Sodexo Finance team to ensure all suppliers and contractor payments are managed effectively.
• Manage, mentor and maintain a strong working relationship with the Business Development & Operational Teams, offer assistance wherever and whenever required.
• Compliance of HSE by Electrical team, vendors and contractors.
• All Electrical deliverables as per agreed scope of work.
• Managing energy efficiency as per SLA.
• Planning and execution to ensure that all requests and complaints are closed within TAT related to electrical/mechanical/BMS systems.
• Providing efficient and cost-effective services that are structured to meet the needs of the business with respect to Electrical systems.
• Spare parts Management & consumption.
• Completion of all records pertaining to proactive maintenance, including snags which are not closed and reporting to Sr. Facilities Manager daily.
• communicating and taking actions through shift meetings.
• Managing the vendor AMC tracker, contracts details & performance assessment.
• Ensuring Statutory compliance, Safety Audits & regulatory requirements are met.
• Prepare control & Control Budget & Optimizing the operational cost.
• Monitoring the energy consumption & initiatives of energy saving by managing the technical manpower.
• Manpower performance assessment.
• Ensuring the MIS, KPIs, RCA Report.
• Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client.
• Manage the menu recipes rotation for breakfast, lunch, snacks, dinner and special events
• Initiate development of new menus, upgrade old menus and special event Menus
• Taste the food before service begins Develop new ideas for promotions, festivals and other special events
• Plan the pre-preparation area to ensure that the items are processed according to the recipes
• Consistently maintain standards of quality, cost, presentation, and flavor of foods
• Oversee delivery of our Soft Services for Front of House, Reception, Cleaning, Mail Room services including liaison with our site services/suppliers.
• Implementation, upkeep and adherence to Quality, Health, Environment & Safety Logbooks and procedures.
• Control and manage budgetary targets as delegated by Site Leader - directly/indirectly, input to and deliver services within budget.
• Lead facility teams to deliver exception experiences to HUL employees, with an entrepreneurial drive to introduce changes to create the most effective environment.
• Accountable for Purchase Orders, Invoicing and financial reporting with support from the Site Manager
• Responsible for ensuring that all standard reports and forms are completed as required.
• Ensure all soft services work orders are responded to within the agreed timescales. Monitor quality audits of works in progress and completed
• Develop and implement Interserve policies on Health & Safety (H&S), Quality Assurance (QA) & Environment in conjunction with corporate support teams and MPS requirements

Organic Growth and Profitability

• Sustain and build site profitability through timely analysis of reports and provide solutions to counter any
• discrepancies
• Apprise the management of any serious reversal or threat to the operations on time
• Meet the sales and profit targets of the site.
• Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and
• value added offers

Cash and Debtors Management

• Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified
• cash control documents
• Ensure that all the invoices are raised and delivered to the client as per schedule
• activities are implemented and carried out

Communication and Client Retention

• Stay in close communication with the client for all issues regarding services, additional business, new

initiatives and hygiene and prepare documents of the same

• Understand and exceed the expectations of the client in order to ensure complete satisfaction
• Ensure 100% client retention
• Address all issues pertaining to the client and the operations in a timely manner

Qualifications:

• Education: BE or Diploma in Electrical Engineering with 8 to 14 years of experience in Facility Management, managing multiple sites.
• Experience in both Soft Services and Technical Services is mandatory.
• Business acumen
• Commitment to quality
• Strong financial and budgeting skills
• Sound written and verbal communication
• Well-groomed and able to represent Sodexo in a professional manner