Manager - Facility

C&W Services; Nagpur District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Cushman & Wakefield in Nagpur is seeking an Operations professional to ensure service deliveries meet client terms, oversee deployments, and build solid relationships with occupiers and internal teams. The role focuses on client retention, budget control, and cross-functional coordination for warranty/AMC execution, preventive maintenance, and service improvements, with regular reporting to stakeholders.

Strong leadership and process discipline are essential to drive organic growth, cost

Responsibilities

• Organic Growth and Profitability
• Sustain and reduce operational expenses through timely analysis of reports and provide solutions to counter discrepancies
• Apprise the management of any serious reversal or threat to the operations on time
• Meet the sales and profit targets of the site
• Ensure organic growth of sales and sites by developing and promoting service excellence
• Ensure 100% occupier retention
• Ensuring business continuity programs are implemented
• Meticulous planning and execution of shut-down
• Guide the team and service provider / OEMs for warranties, AMC execution, preventive/predictive maintenance programs, oversee sourcing of services and materials
• Conduct invoice reviews, vendor evaluation, conduct monthly meetings

Job description

Operations

• Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client.
• Manage the deployment to ensure service deliveries.
• Developing a solid and trusting relationship between clients, Occupiers and company
• Resolving occupiers’ issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients, occupiers and internal teams
• Strategic planning to improve client results/deliverables
• Negotiating contracts with client and establishing timeline of performance
• Monitoring and controlling of client’s budget
• Working with other departments to ensure the service deliveries and all occupiers needs are met
• Collaborating with other functions in minimizing the operational expenses
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client/occupiers needs and deliverables according to proposed timelines
• Analysing data to enhance customer/occupier relationship management
• Expanding relationships and bringing in new opportunities
• Consistently maintain service standards

Job Description

• Organic Growth and Profitability
• Sustain and reduce operational expenses through timely analysis of reports and provide solutions to counter any discrepancies
• Apprise the management of any serious reversal or threat to the operations on time
• Meet the sales and profit targets of the site.
• Ensure organic growth of sales and sites by developing and promoting service excellence
• Ensure 100% occupier retention
• Ensuring business continuity programs at implemented
• Meticulous planning and execution of shut-down
• Guiding the team and service provider / OEM's for Warranties, AMC Execution, Preventive/Predictive Maintenance Programs, oversee sourcing of services and materials related to facilities,
• Conducting invoice reviews, vendor evaluation, conduct monthly meetings

Cash and Debtors Management

• Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents
• Ensure that all the CAM invoices are raised and delivered to the occupiers as per schedule
• Ensure that the CAM the outstanding amount is minimal
• Ensure that the data required for the raising of invoices is sent to the accounts department on time
• Keep track of all the invoices of the site

People Management and Training

• Manage the on-site team with key competencies
• Prepare activity schedules and assign duties
• Ensure proper staffing for maximum productivity and higher standard of quality
• Promote a healthy and teamwork-oriented atmosphere within the site
• Identify the training needs of his team and assist in the development of modules to address the same
• Ensure that all the HR processes and staff welfare activities are implemented and carried out

Communication and Client Retention

• Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same INCO: “Cushman & Wakefield”