Site Head - West Pune

SELLABILITY; Pune District; On-site; INR 2,800,000 - 4,000,000; Full time

Job summary

Sellability in West Pune is seeking a Site Head to spearhead end-to-end operations, drive sales performance, and manage a multi-disciplinary team at a premium residential project. You will own site operations, customer experience, and stakeholder relationships, ensuring targets are met while maintaining standards.

The role requires 6–9 years in Real Estate Sales or site operations, leadership, and a strong grasp of CRM processes and reporting.

Qualifications

• 6–9 years in Real Estate Sales or Site Operations.
• Mandatory real estate experience in developer or mandate business.
• Proven ability to lead project sites and sales teams.
• Strong leadership and stakeholder management skills.

Responsibilities

• Lead site operations and drive sales performance.
• Mentor site teams including sales, CRM and support staff.
• Monitor KPIs, conversions, and revenue targets.
• Coordinate with marketing and channel partners.
• Ensure compliance with company standards.

Skills

Site leadership

Sales leadership

Team management

CRM processes

Cross-functional coordination

Operational discipline

Customer experience

Performance reporting

Strategic planning

Tools

CRM software

Job description

Overview:

Sellability is on an aggressive growth trajectory with development mandates comprising a wide array of residential, commercial, and mixed-use. With changing dynamics of the real estate industry, the progressive vision demands ambitious, meritocratic, and hard-working brand custodians. Projects will demand year-round effort and market activation for sustained brand salience and sales.The founding team comes from the country's Elite Business institutes and has several dcades of cumulative professional experience, with Top Sales and Strategy professionals from renowned brands.

As a Site Head, you will be a critical member of the organization, responsible for developing and implementing Sales sourcing strategies that support the organization’s overall goals and objectives to serve an INR 5000 CR+ (and growing) revenue portfolio the organization.

About the role:

We are looking for a highly driven and operationally strong Site Head for a premium residential project inWest Pune to lead end-to-end operations, sales performance, team management, and customer experience at the assigned project site.

The Site Head will be responsible for driving site-level business performance, ensuring operational excellence, managing cross-functional teams, and acting as the primary representative of the organization at the project location.The ideal candidate should have strong leadership capabilities, sales acumen, operational discipline, and prior experience in managing real estate project sites.

What you will own:

Site Operations & Business Management

• Lead and oversee the overall functioning of the assigned project site.
• Ensure smooth day-to-day operations while maintaining organizational standards and customer experience.
• Drive operational efficiency, accountability, and process adherence across all site functions.
• Act as the primary point of contact between the site and corporate teams.
• Drive achievement of sales targets and revenue goals for the assigned project.
• Monitor lead flow, site visits, customer engagement, conversions, and booking performance.
• Work closely with sales teams to improve conversion rates and customer acquisition.
• Review sales funnels and identify opportunities to improve site performance.
• Lead, mentor, and manage site teams including sales, pre-sales, CRM, channel partners, and support staff.
• Drive team productivity, discipline, performance management, and target achievement.
• Conduct regular reviews, coaching sessions, and performance discussions with team members.
• Foster a culture of ownership, accountability, and customer-centricity.

Customer Experience & Stakeholder Management

• Ensure exceptional customer experience throughout the sales and booking journey.
• Address escalations, customer concerns, and service-related issues in a timely manner.
• Build and maintain relationships with channel partners, brokers, vendors, and local stakeholders.
• Represent the organization professionally during customer interactions and business meetings.

Reporting & Performance Analysis

• Monitor site KPIs, sales performance, conversion metrics, inventory movement, and operational reports.
• Prepare daily, weekly, and monthly reports for leadership review.Analyze business performance and recommend corrective actions where required.

Compliance & Process Adherence

• Ensure adherence to company policies, sales processes, documentation requirements, and operational guidelines.
• Coordinate with legal, finance, CRM, and operations teams for smooth transaction processing and customer management.
• Ensure site operations remain compliant with company standards and regulatory requirements.

Cross-Functional Coordination

• Collaborate with marketing teams for campaign execution, lead generation activities, and site branding initiatives.
• Coordinate with CRM, finance, legal, and project teams to ensure seamless business operations.
• Support project launches, events, activations, and business development initiatives

Preferred Candidate Profile

• 6–9 years of experience in Real Estate Sales, Site Operations, Project Management, or Business Operations.
• Mandatory experience in the real estate industry in developer or mandate business.
• Proven experience in managing project sites, sales teams, and operational performance.
• Strong leadership, team management, and stakeholder handling skills.
• Good understanding of sales funnels, CRM processes, customer management, and project operations.
• Strong analytical, reporting, and business management capabilities.