Site Facilities Manager, Bengaluru

eBay; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

eBay, a global ecommerce leader, seeks a Site Facilities Manager for our Bengaluru (ETV) workplace. The role ensures safe, efficient facilities operations and a welcoming environment for employees, partnering with IFM vendors and cross-functional teams.

You will drive service quality, compliance, and operational efficiency, while managing vendors, records, and incidents to support business continuity and a superior employee experience.

Qualifications

• 5+ years of experience in facilities or workplace operations.
• Bachelor's degree or professional qualification advantageous.
• Experience leading onsite teams, IFM vendors, and service partners with SLA/KPI governance.
• Strong communication, empathy, and customer-experience mindset.
• Financial and commercial management experience including budgeting, forecasting, POs, invoicing, cost control.

Responsibilities

• Deliver seamless day-to-day facilities operations for Bengaluru site through IFM vendor partnerships.
• Be the on-site primary contact for employees with a customer-focused approach.
• Manage vendor performance against SLAs, KPIs, and service standards.
• Support workplace changes and projects with minimal disruption.
• Maintain accurate records of services, vendors, and assets.
• Identify opportunities to improve service delivery and employee experience.

Skills

Facilities ops

Vendor governance

Team leadership

Customer focus

Budgeting & cost control

Education

Bachelor's degree

Job description

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

About The Role

The Global Facilities Operations team, part of Enterprise Management Resources, is responsible for delivering safe, efficient, and high-quality workplace environments across eBay's global footprint. As a Site Facilities Manager, you will lead day-to-day facilities operations at our Bengaluru (ETV) workplace, ensuring a consistent and positive workplace experience. Reporting to the Country Facilities Manager, this role partners closely with vendors and cross-functional teams to maintain service quality, compliance, and operational efficiency. You will play a key role in creating a welcoming and supportive environment for employees, ensuring their day-to-day workplace experience is seamless and effective.

What You Will Accomplish

• Deliver seamless, efficient, and high-quality day-to-day facilities operations for the Bengaluru workplace through strong partnership with the IFM vendor and other service delivery partners
• Act as the primary on-site contact for employees, responding to requests with a customer-focused and empathetic approach
• Manage vendor performance against SLAs, KPIs, and service standards, ensuring consistent delivery across all services
• Support workplace changes and projects (e.g. moves, adds, changes), ensuring minimal disruption to business operations
• Maintain accurate operational records, including service tickets, vendors, and assets
• Find opportunities to improve service delivery and enhance employee experience, while supporting site-level incident response and business continuity readiness

What You'll Bring (Skills & Experience)

• 5+ years of relevant experience in facilities or workplace operations within a complex corporate environment. A relevant bachelor's degree or professional qualification would be advantageous.
• Experience leading onsite teams, IFM vendors, and service partners, including service delivery, vendor performance, and SLA/KPI governance
• Ability to engage with employees in a respectful, empathetic, and supportive manner.
• Strong employee and customer experience mindset, with a proactive, solutions-oriented approach and the ability to manage multiple priorities in a fast-paced workplace environment
• Solid financial and commercial management experience, including budgeting, forecasting, purchase orders, invoice management, cost control, and identifying operational efficiencies.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams. Proficiency in English is required; proficiency in the local language is an advantage.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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