Shopify Expert

Acme Services Private Limited; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Acme Services Private Limited in Mumbai is seeking an operations specialist to manage the Shopify store's daily activities, ensuring orders are processed accurately and dispatched on time.

You will collaborate with warehouse, logistics, and courier partners, monitor inventory, update listings, and generate regular sales reports to improve efficiency and performance.

Responsibilities

• Manage day-to-day operations of the Shopify store.
• Process and manage customer orders, cancellations, returns, refunds, and exchanges.
• Ensure orders are accurately processed and dispatched on time.
• Coordinate with warehouse, logistics, and courier partners for smooth order fulfillment.
• Monitor inventory levels and coordinate with relevant teams to avoid stock-outs.
• Update product listings, pricing, discounts, images, and product information on Shopify.
• Monitor and resolve order-related issues and customer queries.
• Track key store metrics such as orders, revenue, conversion rate, AOV, returns, and cancellations.
• Identify operational gaps and implement processes to improve efficiency.
• Generate regular reports on Shopify sales and operational performance.

Job description

Job Description:

• Manage day-to-day operations of the Shopify store.
• Process and manage customer orders, cancellations, returns, refunds, and exchanges.
• Ensure orders are accurately processed and dispatched on time.
• Coordinate with warehouse, logistics, and courier partners for smooth order fulfillment.
• Monitor inventory levels and coordinate with relevant teams to avoid stock-outs.
• Update product listings, pricing, discounts, images, and product information on Shopify.
• Monitor and resolve order-related issues and customer queries.
• Track key store metrics such as orders, revenue, conversion rate, AOV, returns, and cancellations.
• Identify operational gaps and implement processes to improve efficiency.
• Generate regular reports on Shopify sales and operational performance.