Shopify Operations Manager

Aumera Group Private Limited (The Skin Essentials); New Delhi; On-site; INR 400,000 - 650,000; Full time

Job summary

Aumera Group Private Limited (The Skin Essentials) is seeking a results-driven Shopify operations specialist to own the order-to-delivery flow for our Delhi-based D2C brand. You will manage day-to-day store operations, monitor sales, coordinate with warehousing and logistics, and ensure a smooth customer experience from order placement to delivery.

Collaborating with the founders, you’ll analyze dashboards, prepare daily/weekly/monthly reports, and implement process improvements to boost

Qualifications

• At least 1 year of experience in a D2C or ecommerce startup.
• Hands-on experience managing a Shopify store.
• Strong proficiency in Google Sheets or Excel.
• Comfortable working with data, reports, and dashboards.
• Excellent communication skills and confidence in speaking with customers and external partners.
• Strong organizational skills with the ability to manage multiple priorities.
• A proactive mindset with a high sense of ownership and accountability.
• Ability to thrive in a fast-paced startup environment.

Responsibilities

• Manage the day-to-day operations of our Shopify store.
• Monitor website sales, orders, and overall store performance.
• Coordinate with warehouse, courier, and delivery partners to ensure timely dispatches and resolve shipment issues.
• Track returns, RTOs, exchanges, and other operational exceptions.
• Maintain product listings, inventory, pricing, and promotional campaigns on Shopify.
• Monitor sales and operational dashboards, identify trends, and share actionable insights.
• Prepare daily, weekly, and monthly reports to support business decisions.
• Handle customer queries over WhatsApp, email, and phone with professionalism and empathy.
• Work closely with the marketing team to ensure campaigns, launches, and promotions are executed smoothly.
• Continuously improve operational processes to enhance efficiency and customer experience.

Skills

Shopify store management

Store operations

Excel/Sheets

Data analysis

Customer support

Tools

Shiprocket

Porter

Pickrr

Google Analytics

Excel

Job description

We're looking for someone to take ownership of our Shopify operations and ensure everything runs smoothly from the moment an order is placed until it reaches the customer.

You'll work closely with the founders and play a key role in managing website operations, order fulfillment, customer communication, and business reporting. If you enjoy solving problems, working with data, and making processes better every day, this role is for you.

What You'll Do

• Manage the day-to-day operations of our Shopify store.
• Monitor website sales, orders, and overall store performance.
• Coordinate with warehouse, courier, and delivery partners to ensure timely dispatches and resolve shipment issues.
• Track returns, RTOs, exchanges, and other operational exceptions.
• Maintain product listings, inventory, pricing, and promotional campaigns on Shopify.
• Monitor sales and operational dashboards, identify trends, and share actionable insights.
• Prepare daily, weekly, and monthly reports to support business decisions.
• Handle customer queries over WhatsApp, email, and phone with professionalism and empathy.
• Work closely with the marketing team to ensure campaigns, launches, and promotions are executed smoothly.
• Continuously improve operational processes to enhance efficiency and customer experience.

What We're Looking For

• At least 1 year of experience in a D2C or ecommerce startup.
• Hands-on experience managing a Shopify store.
• Strong proficiency in Google Sheets or Excel.
• Comfortable working with data, reports, and dashboards.
• Excellent communication skills and confidence in speaking with customers and external partners.
• Strong organizational skills with the ability to manage multiple priorities.
• A proactive mindset with a high sense of ownership and accountability.
• Ability to thrive in a fast-paced startup environment.

Bonus Points

• Experience with courier aggregators such as Shiprocket, Porter, Pickrr, or similar platforms.
• Familiarity with Google Analytics or ecommerce reporting tools.
• Experience managing inventory and order fulfillment.

Why Join Us?

• Work directly with the founding team.
• Take ownership of a core business function.
• Build systems and processes that directly impact customer experience and business growth.
• Be part of a fast-growing consumer brand where your work will make a real difference.