Shift Supervisor

Licious; Bengaluru; On-site; INR 279,000 - 391,000; Full time

Job summary

Licious in Bengaluru is seeking a hands-on Shift Supervisor to run one shift, lead the floor team, and ensure store standards daily.

You will manage shift operations, inventory freshness, and customer service, while coordinating with the Store Manager to handle manpower gaps and daily execution. Hygiene and food-safety SOPs must be followed.

Qualifications

• 1–2 years of experience in retail, QSR, food service, fresh-food retail, or any structured customer-facing store environment.
• Experience handling a shift, floor, or team in a process-driven setup.
• Hands‑on exposure to customer handling, team coordination, and shift execution.
• Comfort with inventory handling, freshness / expiry checks, and wastage control.
• Willingness to work in a hygiene- and food-safety-driven environment.
• Hands-on, floor-first approach with good communication.

Responsibilities

• Run your assigned shift smoothly, support opening / closing activities, and ensure the store is operationally ready throughout the day.
• Support stock handling, freshness / expiry checks, reconciliation, and wastage control during the shift.
• Guide the team on the floor, allocate work, manage shift discipline, and support the Store Manager in handling manpower gaps and daily execution.
• Resolve routine customer issues on the floor, ensure good service standards, and escalate critical concerns when needed.
• Maintain hygiene, food-safety, and store SOP standards through disciplined execution during the shift.
• Support daily reporting, flag store issues on time, and coordinate with the Store Manager for smooth shift operations.

Skills

Retail experience

Customer handling

Team leadership

Shift operations

Inventory control

Hygiene compliance

Job description

We are Licious, a Bengaluru-based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta — our founders, foodies, and friends. We’re India’s most successful D2C food-tech brand, operating in 20+ cities and delighting over 32 lakh customers with our de-licious fresh meat and seafood!

This is a hands-on shift leadership role at the store level. As a Shift Supervisor, you will run one shift smoothly, lead the floor team, and ensure store standards are consistently met.

What makes the role meaty?

• Shift Operations & Store Readiness: Run your assigned shift smoothly, support opening / closing activities, and ensure the store is operationally ready throughout the day.
• Inventory & Freshness Control: Support stock handling, freshness / expiry checks, reconciliation, and wastage control during the shift.
• People & Floor Leadership: Guide the team on the floor, allocate work, manage shift discipline, and support the Store Manager in handling manpower gaps and daily execution.
• Customer Handling: Resolve routine customer issues on the floor, ensure good service standards, and escalated critical concerns when needed.
• Hygiene & SOP Compliance: Maintain hygiene, food-safety, and store SOP standards through disciplined execution during the shift.
• Reporting & Coordination: Support daily reporting, flag store issues on time, and coordinate with the Store Manager for smooth shift operations.

We hope that you have…

Must-have

• A minimum of 1–2 years of experience in retail, QSR, food service, fresh-food retail, or any structured customer-facing store environment.
• Experience handling a shift, floor, or team in a process-driven setup.
• Hands‑on exposure to customer handling, team coordination, and shift execution.
• Comfort with inventory handling, freshness / expiry checks, and wastage control.
• Willingness to work in a hygiene- and food-safety-driven environment.
• A hands‑on, floor-first approach, good communication skills, and a dependable attitude.

Good-to-have

• Experience in meat / seafood / fresh-food retail.
• Exposure to QSR or organised food retail chains.
• Experience with store opening / closing routines.
• Exposure to basic reporting, reconciliation, or audit support.