Head Training & Development - Retail stores

SupportFinity™; Bengaluru; On-site; INR 2,800,000 - 4,400,000; Full time

Job summary

A leading food-tech company in Bengaluru seeks a Head of Training & Development to define and deliver innovative training programs for their offline stores. This role emphasizes onboarding, knowledge of meat handling, and customer service excellence, fostering a customer-obsessed culture. The ideal candidate will have 10-12 years of relevant experience and a passion for continuous improvement in training content. This position is crucial for preparing the organization for rapid store expansion.

Qualifications

• 10-12 years of experience in training or capability building in QSR, retail, or hospitality.
• Experience designing training programs, not just delivering them.
• Strong communication skills and ability to influence.
• Trained frontline, store or operations teams in SOP-driven, customer-facing environments
• Comfortable spending time on the floor to observe, coach and correct in real time
• Strong communication skills and ability to influence without authority
• Highly process-oriented with eye for quality and consistency
• Customer-obsessed and believe training drives business outcomes
• Excited to learn the meat category deeply and grow into academy leadership

Responsibilities

• Define and deliver training strategy for offline stores.
• Design structured onboarding and certification programs.
• Ensure store teams are trained on core meat knowledge.
• Ensuring store teams are trained on core meat knowledge including handling, storage, hygiene and butchery skills
• Building customer obsession through grooming, service etiquette, communication and product storytelling training
• Creating role-based training journeys for store staff, supervisors and store managers
• Driving consistency of training execution across all stores while allowing for local realities
• Partnering closely with Store Operations to identify capability gaps and address them proactively
• Setting up mechanisms to track training effectiveness, skill adoption and on-ground impact
• Supporting store audits, quality checks, and certification processes
• Continuously improving training content based on store performance, customer feedback and business needs
• Preparing the offline training charter to scale as the Licious Academy matures

Skills

Training program design

Communication skills

Process-oriented

Customer obsession

Influencing without authority

Job description

We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood!

Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on…

The role

The Head Training & Development (Retail stores) will be responsible for defining and delivering the training strategy for Licious’ offline stores. This role will design scalable training frameworks while also owning execution: ensuring store teams are consistently trained on product knowledge, hygiene, customer obsession and service excellence.

You will be building the offline training foundation that eventually plugs into the Licious Academy and will play a key role in preparing the organisation for rapid store expansion.

Have you got an awesome appetite for?

• Defining the offline training vision and roadmap in line with Licious’ store expansion plans
• Designing structured onboarding, refresher and certification programs for store teams
• Translating Licious’ quality, hygiene, and service standards into simple, scalable training modules
• Ensuring store teams are trained on core meat knowledge including handling, storage, hygiene and butchery skills
• Building customer obsession through grooming, service etiquette, communication and product storytelling training
• Creating role-based training journeys for store staff, supervisors and store managers
• Driving consistency of training execution across all stores while allowing for local operational realities
• Partnering closely with Store Operations to identify capability gaps and address them proactively
• Setting up mechanisms to track training effectiveness, skill adoption and on-ground impact
• Supporting store audits, quality checks, and certification processes
• Continuously improving training content based on store performance, customer feedback and business needs
• Preparing the offline training charter to scale as the Licious Academy matures

We hope that you..

• Bring 10-12 years of experience in training, learning & development or capability building in QSR, retail, food & beverage or hospitality environments
• Have experience designing training programs; not just delivering them
• Are equally comfortable setting direction and rolling up your sleeves to execute
• Have trained frontline, store or operations teams in SOP-driven, customer-facing environments
• Are comfortable spending time on the floor to observe, coach and correct in real time
• Have strong communication skills and a natural ability to influence without authority
• Are highly process-oriented, with a strong eye for quality and consistency
• Are customer-obsessed and believe training is a key driver of business outcomes
• Are excited to learn the meat category deeply and grow into a broader academy leadership role