Shift Manager- US Healthcare Customer Support

Osprosys Software; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Job summary

Osprosys Software in Bengaluru is seeking a customer support executive to handle voice-based queries for US/international clients. The role requires managing high-volume calls, resolving issues, and handling escalations while ensuring courteous service during rotational shifts.

Walk-in timings are 9:30 am to 5 pm, Monday to Friday; note that there are no interviews on weekends. This on-site position offers direct interaction with customers and opportunities to grow within the support team.

Qualifications

• Comfortable working with US/international clients and rotational shift.
• Excellent verbal communication and customer-handling skills.
• Ability to handle high-volume calls, customer queries, complaints.

Responsibilities

• Handle customer queries and complaints through voice calls.
• Resolve issues and manage escalations.

Skills

Verbal communication

Customer handling

US/international clients

Shift work

Job description

Handle customer queries and complaints through voice calls, resolve issues, and manage escalations.

Walk-in timings: 9.30 am to 5 pm

Monday to Friday

No interviews on (Saturday & Sunday)

Contact: 9845701484

No Cab

Required Candidate profile

Comfortable working with US/international clients and rotational shift.. Excellent verbal communication and customer-handling skills.

Ability to handle high-volume calls, customer queries, complaints.