Trainee Process Associate- US Healthcare - International Voice Process

Osprosys Software; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Osprosys Software in Bengaluru, Karnataka, invites a dynamic customer support executive to handle inbound/outbound calls and resolve queries from US/international clients.

You will manage high-volume calls, address complaints, and escalate when needed while maintaining excellent verbal communication and customer-handling skills. Rotational shifts apply; walk-in timings from 9:30 am to 5 pm; weekends off.

Qualifications

• Excellent verbal communication and customer-handling skills.
• Comfortable working with US/international clients.
• Willingness to work in rotational shifts.

Responsibilities

• Handle customer queries and complaints through voice calls, resolve issues, and manage escalations.
• Maintain composure and professional communication with customers.
• Provide timely updates and escalate when necessary.

Skills

Verbal communication

Customer handling

US/international clients

Rotational shifts

Job description

Responsibilities

Handle customer queries and complaints through voice calls, resolve issues, and manage escalations. Preferred: strong communication,

• Walk-in timings: 9.30 am to 5 pm
• Monday to Friday
• No interviews on (Saturday & Sunday)
• Contact: 9845701484
• No Cab

Required Candidate profile

• Comfortable working with US/international clients and rotational shift.. Excellent verbal communication and customer-handling skills.
• Ability to handle high-volume calls, customer queries, complaints.