Shift Manager

Nxtra Data Limited; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Nxtra Data Limited seeks a Shift Manager to oversee O&M for data center operations. You will lead the shift team, ensure timely execution of planned and unplanned tasks, and manage incidents with RCA follow-ups. Strong DC infrastructure knowledge and 7+ years in the field are required.

Responsibilities include asset lifecycle, warranty, AMC, capacity planning, and ensuring safety and compliance across the facility. Pan India operations with emphasis on uptime and SLA adherence.

Qualifications

• Degree or Diploma in Electrical or Mechanical Engineering.
• 7+ years in data center or critical facilities.
• Strong understanding of DC infrastructure and electrical systems.
• Excellent organizational and multitasking skills.

Responsibilities

• Lead shift team and ensure planned/unplanned activities meet timelines with clear communication.
• Track and close complaints within SLA.
• Manage incidents and RCA; close RCA recommendations on time.
• Manage assets: warranty, AMC, lifecycle and capacity.
• Track 5 PPM with OEMs to ensure 100% equipment availability.
• Vendor management with RAT and TAT to ensure uptime of redundant equipment.
• Maintain stock records per BCP requirements.
• Coordinate with CE team; submit reports on time.
• Maintain 100% compliance and track periodic checks.
• Ensure physical security processes are followed.
• Prepare risk assessments and update after incidents and RCA.
• Update inventories monthly with capacity vs balance and rack details.
• Submit all reports on time; ensure audits/compliance are 100%.
• Knowledge in HSE.

Skills

Electrical engineering

Mechanical engineering

Data center infra

Leadership

Communication

Education

Degree/Diploma in Electrical/Mechanical Engineering

Job description

Job Description
Job Title: Shift Manager

Job Level: Assistant Manager/ Manager

Function: DC Operations

Location : Pan India

Reporting to : DC Manager Purpose of the JobOverall responsible for O&M, SPoC - Day to day operation and manage critical situations to achieve SLAs - uptime to meet the customer requirment, Ensures reliability and efficiency of DC Operation, Owns Sow and SLAs, PPM , Safety - DRs , Audit Readiness - certification follow ups , Compliance - Space management - BCMS Core Filed - Electrical Panels - HT 110/33KV /11KV , Transformers, UPS ,Chillers , PAHU , PAC, AHU, STP , HSD , energy managment, IBMS, Chiller Plant Manager.

1. Lead Shift team and ensure all planned and un planned activities to be executed with the time line with good communication
2. Tracking all the complaint and closing with in the SLA deviation
3. Incident management and RCA with closer of RCA recomendation on time with periodic review of RCA
4. Asset management - Warranty - AMC - Lifecycle - Capacity management
5. 5 PPM tracking and completion with the TAT - with OEM and ensure 100% availability of equipment's
6. Vendor management with RAT and TAT on compliants and ensure the uptime of redundant equipment's too
7. Track and Maintain record for all stocks as per the BCP requirement
8. Coordinating with all CE Team for customer related quires and submitining report on time
9. Maintaining all Compliance 100% with track of periodic tracker
10. Maintaining and adhere the Physical security Process
11. Preparation of Risk assessment and period validations and updates based on the incidents and RCA
12. Updating all inventories up to date with capacity vs accompany vs balance on monthly basses with customer details on Rack inventory
13. Submitting all reports on time with the agreed time line
14. All audit and compliance should be 100%
15. Knowledge in HSE

Demonstrate (Key competencies)

1. Electrical / Mechanical Engineering degree
2. Proven relevant work experience in Data Center Industry
3. Solid technical background, with understanding and hands-on experience in data center Infrastructure
4. Solid organizational skills including attention to detail and multi-tasking skills

Educational Level
Degree/Diploma in Electrical/Mechanical Engineering.
Working Experience
At least 7+ years of progressive data center and/or critical facilities experience