Shift Manager - DC Operations

Larsen & Toubro Limited; Chennai; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Larsen & Toubro Limited in Chennai seeks a seasoned professional to manage 24x7 data center operations across MEP and IBMS infrastructure. You will oversee critical facilities, coordinate with OEMs, and lead MEP technicians to ensure uptime and reliability.

The ideal candidate has 5–10 years in data center critical facilities, hands-on DCIM/BMS/CCTV and access control, with a diploma/BE/B-Tech in Electrical or Mechanical Engg.

Qualifications

• 5–10 years of experience in data center critical facility operations.
• Experience coordinating multiple OEMs/vendors for MEPs.
• Hands-on with DCIM/BMS, CCTV and access control systems.
• Strong communication and incident management skills.
• Willingness for 24x7 shift-based work.
• Familiarity with ISO/IEC, TIA-942, and Uptime standards (preferred).

Responsibilities

• Oversee day-to-day operations of all MEP and BMS systems and manage shift/MEP technicians.
• Ensure continuous monitoring of critical equipment including chillers, UPS, transformers, switchgear, DG sets, CRAC/CRAH units, pumps, STP/RO systems, fire systems.
• Ensure adherence to preventive and predictive maintenance schedules.
• Maintain real-time visibility of alarms/events on BMS/EPMS.
• Lead technicians/operators during the shift and distribute work responsibilities.
• Ensure audits, fire drills, and safety checks are completed as scheduled.
• Perform initial troubleshooting and escalation as per incident management protocols.
• Coordinate with OEM/vendor teams for emergency resolution.
• Lead shift-level outage management and ensure proper communication to stakeholders.
• Document incidents and assist in RCA preparation.
• Coordinate with OEMs/Vendors for routine PM and BM activities
• Coordinate with customer for day-to-day activities
• Responsible for daily/weekly/monthly reports to Management and customer
• Responsible to maintain process and implement ISO standards across functional area
• Coordination for periodic audits and compliance requirement
• Responsible for tracking and managing PUE & WUE of data center
• Supporting for execution of delivery and order extending MEP services
• Ensure operations strictly follow safety, SOPs, MOPs, EOPs, and compliance standards (ISO/ISMS/OSHA).
• Support energy efficiency initiatives and capacity planning.
• Any other related assignment to ensure availability & uptime of datacenter services

Skills

Data center operations

Shift leadership

Incident management

Communication skills

Problem solving

Education

Diploma/BE/B-Tech in Electrical Engg/Mechanical Engg

CDCP certification preferred

Tools

DCIM

BMS

CCTV

Access control

Job description

Bachelor of Technology (BTech)

Job Description

Job Purpose

This role is has responsibility for 24*7 Data Center Operations for MEP and IBMS infrastructure, Transformers, MV panels, DG, LT panels, UPS, Battery Banks, SMPS, PDU, DX cooling system , PAHU, Lightning arrestors, Earth Pits, Diesel Engines, CPM, VRF, Valves, VFD, Ventilation systems, Containment, FAS, Fire detection system, FSS, VESDA, WLD, RRS, PAS, CCTV etc…

Role Description

Key Responsibilities

• Oversee day-to-day operations of all MEP and BMS systems and manage shift /MEP technicians.
• Ensure continuous monitoring of critical equipment including chillers, UPS, transformers, switchgear, DG sets, CRAC/CRAH units, pumps, STP/RO systems, fire systems, etc.
• Ensure adherence to preventive and predictive maintenance schedules.
• Maintain real-time visibility of alarms/events on BMS/EPMS.
• Lead technicians/operators during the shift and distribute work responsibilities.
• Ensure audits, fire drills, and safety checks are completed as scheduled.
• Perform initial troubleshooting and escalation as per incident management protocols.
• Coordinate with OEM/vendor teams for emergency resolution.
• Lead shift-level outage management and ensure proper communication to stakeholders.
• Document incidents and assist in RCA preparation.
• Coordinate with OEMs/Vendors for routine PM and BM activities
• Coordinate with customer for day-to-day activities
• Responsible for daily/weekly/monthly reports to Management and customer
• Responsible to maintain process and implement ISO standards across functional area
• Coordination for periodic audits and compliance requirement
• Responsible for tracking and managing PUE & WUE of data center
• Supporting for execution of delivery and order extending MEP services
• Ensure operations strictly follow safety, SOPs, MOPs, EOPs, and compliance standards (ISO/ISMS/OSHA).
• Support energy efficiency initiatives and capacity planning.
• Any other related assignment to ensure availability & uptime of datacenter services

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS:

Diploma/BE/B-Tech in Electrical Engg/ Mechanical Engg. CDCP preferred

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

• 5–10 years of experience in data center critical facility operations.
• Experience in handling multiple OEMs/Vendors related to MEPs
• Must have hands‑on experience on handling DCIM/BMS /CCTV /ACCESS control and other security system
• Strong communication and presentation skills
• Excellent problem identification and incident management skills
• Experience in shift handling and frontline troubleshooting.
• Knowledge of ISO/IEC, TIA?942, and Uptime standards (preferred).
• On-call readiness for emergencies.
• Ability to work in high-pressure, 24×7 mission‑critical environments.