Shift Lead (Support & Operations)

HCL Technologies Limited; Madurai District; On-site; INR 600,000 - 900,000; Full time

Job summary

HCL Technologies Limited seeks an L2 Google Cloud Support Engineer with 2–6 years of experience to monitor and troubleshoot GCP environments. You will handle incidents, perform initial diagnostics, and escalate as needed to maintain SLA and operational stability.

The role covers Compute Engine, GKE, Cloud Storage, IAM, and VPC, with hands-on deployment, performance checks, and cost optimization tasks. Knowledge of Terraform or Deployment Manager is a plus.

Qualifications

• Strong Google Cloud knowledge and ITIL understanding.
• Experience handling incidents and performing initial troubleshooting.
• Familiarity with Compute Engine, GKE, IAM, and VPC services.

Responsibilities

• Monitor GCP resources using Cloud Monitoring, Logging, and Security Command Center.
• Identify, analyze, and resolve alerts, incidents, and service disruptions.
• Troubleshoot compute, network, IAM, and storage services in depth.
• Manage Compute Engine instances: deployment, restarts, performance checks.
• Troubleshoot networking: firewall rules, connectivity, VPN, load balancers.
• Manage IAM roles, policies, and access control mechanisms.
• Administer GCP services: Compute Engine, Cloud Storage, Cloud SQL, GKE.
• Provision and manage GCP resources using Terraform or Deployment Manager.

Skills

Google Cloud

ITIL understanding

Incident management

Troubleshooting

Linux/Unix knowledge

Windows server knowledge

Tools

Terraform

Deployment Manager

Compute Engine

GKE

VPC

Cloud Monitoring/Logging

Firewall/VPN

Job description

L2 Google Cloud Support EngineerExperience:2–6 YearsRole OverviewL2 Google Cloud Engineers act as the primary support layer responsible for monitoring systems, handling incidents, performing initial troubleshooting, and ensuring timely escalation while maintaining SLA compliance and operational stability.

Key Responsibilities

Monitor GCP resources using Cloud Monitoring, Logging, and Security Command Center.Identify, analyze, and resolve alerts, incidents, and service disruptions.Perform detailed troubleshooting across compute, network, IAM, and storage services.Manage Compute Engine instances including deployment, restart, and performance checks.Troubleshoot networking issues including firewall rules, connectivity, VPN, and load balancing.Manage IAM roles, policies, and access control mechanisms.Administer GCP services including Compute Engine, Cloud Storage, Cloud SQL, and GKE.Perform routine operational tasks, health checks, and maintenance activities.Provision and manage GCP resources using Terraform or Deployment Manager.Support landing zone setup and project onboarding activities.Configure and manage VPC, subnets, VPN, Interconnect, and load balancers.Monitor system performance and optimize resource utilization and cost.Configure dashboards, alerts, and logs for proactive monitoring.Analyze system trends and recommend performance improvements.Ensure high availability and disaster recovery readiness.Handle incident, problem, and change management processes (ITIL).Work on GCP services including Compute Engine, GKE, Cloud Storage, IAM, and VPC.Apply networking knowledge (TCP/IP, DNS, firewall, VPN).Provide support for Linux/Unix and Windows server environments.

Other Requirements

Strong knowledge of Google Cloud along with ITIL understanding.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.