Senior Administrator - Google Cloud Platform (GCP)

HCL Technologies Limited; Chennai District; On-site; INR 1,600,000 - 2,800,000; Full time

Job summary

HCLTech in India, Chennai, Tamil Nadu, is seeking a Senior Administrator – Google Cloud Platform (GCP) to manage advanced GCP operations and security. You will handle complex incidents, perform root cause analysis, and mentor analysts on GCP best practices.

The role emphasizes knowledge management, training, and cross-functional collaboration to maintain a robust cloud environment and strong customer satisfaction metrics.

Qualifications

• Advanced proficiency in Google Cloud Platform services and architecture.
• Strong troubleshooting skills in cloud environments.
• Familiarity with cloud security best practices and compliance.
• Experience in knowledge management and training methodologies.
• Excellent communication and collaboration skills.

Responsibilities

• Adhere to quality standards and policies by implementing GCP best practices in support operations.
• Provide advanced technical support for complex incidents escalated by analysts, with root cause analysis.
• Update knowledge base, train new team members, and coach analysts on GCP best practices.
• Resolve complex support tickets within SLAs, collaborating with cross-functional teams to ensure security.
• Improve CSAT and reduce reopens by achieving first-call resolution and mitigating security threats.

Skills

GCP Expertise

Troubleshooting

Cloud Security

Knowledge Management

Communication Skills

Job description

Senior Administrator – Google Cloud Platform (GCP) Senior Administrator – Google Cloud Platform (GCP) India – Chennai, Tamil Nadu

Job Summary

Gen AI

Key Responsibilities

• Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Best Practices In Gcp Support Operations.
• Provide Advanced Technical Support For Complex Incidents Escalated By Analysts, Conducting Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues In Gcp Environments.
• Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Gcp Best Practices.
• Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security Posture In Gcp.
• Foster A Positive Customer Experience And Improve Customer Satisfaction (Csat) Metrics Through First Call Resolution, Minimizing Rejected Resolutions And Re-Opened Cases, While Actively Mitigating Security Threats.

Skill Requirements

• Advanced Proficiency In Google Cloud Platform (Gcp) Services And Architecture.
• Strong Troubleshooting Skills In Cloud Environments, With A Focus On Incident Resolution And Root Cause Analysis.
• Familiarity With Cloud Security Best Practices And Compliance Requirements.
• Experience In Knowledge Management And Training Methodologies.
• Excellent Communication And Collaboration Skills To Work Effectively With Diverse Teams.

Other Requirements

Optional But Valuable: Google Cloud Certified Professional Cloud Architect

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.