SFMC Platform Implementation Lead

Dentsu Webchutney; Chennai; On-site; INR 900,000 - 1,350,000; Full time

Job summary

Merkle in Bengaluru is seeking a Technical Architect with strong SFMC and Salesforce integration experience. You will lead marketing cloud implementations, design customer journeys, and build data integrations while guiding clients on best practices.

You will collaborate with client teams across time zones, review code, and ensure rigorous testing and deployment of campaigns in production environments.

Qualifications

• SFMC expertise with 5+ years of leading SFMC implementations.
• Experience integrating SFMC with Salesforce CRM and other platforms.
• Strong SQL skills (Oracle / SQL Server / PostgreSQL).
• Proficient in AMPscript, HTML, CSS and JavaScript.
• Ability to design and optimize customer journeys and data integrations.

Responsibilities

• Lead SFMC implementations and integrate with CRM/lead management.
• Configure journeys, web forms, data imports and CRM updates.
• Develop advanced customer journeys and optimize campaign orchestration.
• Review SQL/SAS code and support campaign development.

Skills

SFMC expertise

Salesforce CRM integration

SQL

AMPscript

HTML/CSS/JS

Communication skills

Problem solving

Education

Bachelor's degree in Engineering

Tools

APIs - SOAP/REST

Marketing Cloud connectors

Job description

Job Description

Business Title

Technical Architect

Years of Experience

6+ Years

Job Description

• Strong hands-on experience with Marketing Cloud.
• Knowledge of MC Connect (to CRM, DC, MCI, etc)
• Configure custom build advanced MC web forms (including utm settings, dynamic content, CRM lookup, CRM updates, etc)
• Advanced knowledge of AMPscript
• Understanding of and ability to write SSJS, JavaScript
• Practical knowledge of HTML, CSS, JavaScript
• Build configure automations for data processing and data import, including data lookup and updates to CRM
• Build configure customer Journeys
• Manage requests for complex journey optimizations
• Build and test advanced features included in customer journeys, web forms, data integrations
• Code review and testing (both SIT and UAT)

Soft Skills

• Engage with client to derive requirements and consult client on best practices
• Inspire and train client on the digital transformation and capabilities of the Salesforce CRM/Marketing Cloud/Data Cloud eco-system.
• Cooperate with client marketing managers on daily bases to support adoption
• Provides constant consultations and trainings for campaign managers.

Cross platform skills

• Overview of CRM data and understanding of Salesforce CRM platform in general to guide client
• Understanding of Lead Management, Consent Management and Customer 360-view incl. data points for personalization (segmentation, grading, classification, profiling etc.).
• Segment creation in Data Cloud

Additional responsibilities

• Works under guidance of Campaign Platform Architect to install and configure Marketing Automation Platfor
• Reviews SQL/SAS code to understand requirements and develop marketing campaigns in SQL or marketing tools
• Interfaces directly with internal teams to address and manage client requests
• Responds to internal requests for support assistance on deployed campaign platforms within our production organisation
• Understands, customises and optimises the entire campaign management process to include new campaign requirements, development test, production execution and quality control
• Completes campaign activities individually during initial stage of development prior to the full deployment of the solution to production

Must have skills

• SFMC expertise: more than 5 years of experience in leading SFMC implementations.
• Understanding of how SFMC integrates with other platforms e.g., SFDC, Salesforce CRM, CRM, others.
• Expertise and Experience in SQL (Oracle / SQL Server / PostgreSQL)
• API Integrations - SOAP, REST
• Strong Communication Skills
• Problem Solving and Result Orientation
• Excellent in Ampscript HTML, CSS

Good to have skills

• Experience on other SF platform like SFDC, SF Personalization, architecting, design is preferred
• Presales, RFPs, Experience in solutioning and winning deals on SFMC or similar platforms
• Programming experience (Javascript / Java / VB / C# / PHP)

Education Qulification

• Bachelors degree or higher in Engineering

Certification If Any

• Salesforce Marketing Cloud Certifications
• Multi Solution Architect (Nice to Have)

Shift timing

Work in client specific time zones IST/GMT/EST / ANZ Time zone

Location

DGS India - Bengaluru - Manyata N1 Block

Brand

Merkle

Time Type

Full time

Contract Type

Permanent