Services Project Manager

Siemens AG; Pune District; On-site; INR 4,555,809 - 6,580,613; Full time

Benefits offered by this job

Competitive compensation

Remote/hybrid options

Global team exposure

Career development program

Pension & private healthcare

Job summary

Siemens AG seeks a Cloud Operations Manager to contribute to the development of our Cloud Application Services (CApS) practice within our Delivery Center. The role supports Wroclaw operations with remote/hybrid working options.

You will maintain governance for service management, manage project lifecycles, monitor progress, and handle contractual obligations while coordinating with internal and external stakeholders.

Qualifications

• Experience in ITIL environment; ITIL certification desirable.
• Experience managing application support projects.
• Experience in a customer-facing position managing software operations.
• Experience with SaaS-based customer support projects is an added advantage.

Responsibilities

• Maintain governance within the regional CApS team, ensuring service management governance.
• Manage the project lifecycle including risk management: planning, identification, analysis, response planning, and controlling.
• Proactively monitor the project's progress, resolve issues and initiate corrective actions as appropriate.
• Review the contract and derive actions concerning risks, opportunities, and contractual obligations.
• Manage customer support requirements and project scope to achieve project objectives.
• Stakeholder management both internal and external to Siemens, managing and resolving all issues.
• Drive customer communication for outages and act as point of contact for the Siemens CApS leadership team.

Skills

ITIL experience

Customer-facing

SaaS projects

Industrial software domain

Job description

We are looking for a Cloud Operations Manager who would contribute to the development of our Cloud Application Services (CApS) practice within our Delivery Center in Wroclaw. Remote / Hybrid working is possible.

Responsibilities

• Maintain the operational Governance within the regional CApS team, ensuring service management governance.
• Manage the project throughout its life cycle, performing project risk management including planning, identification, analysis, response planning, and controlling.
• Proactively monitor the project's overall progress, resolving issues and initiating corrective and preventive actions as appropriate.
• Review the contract and derive actions concerning risks, opportunities, and contractual obligations.
• Manage customer support requirements and project scope to achieve project objectives.
• Stakeholder management both internal and external to Siemens, managing and resolving all issues.
• Drive customer communication for outages and blocking issues (escalation) and act as point of contact for the Siemens CApS leadership team.

Qualifications

• Experience working within an ITIL environment; an ITIL certification is highly desirable.
• Experience managing application support related projects.
• Experience in a customer‑facing position, managing the operations of a software business, preferably within industrial software (PLM / CAD / MES / MOM); similar sectors such as Teamcenter PLM are acceptable.
• Handling SaaS‑based customer support projects is an added advantage.

Benefits

• Competitive salary and benefits.
• Work as part of a global team with cutting‑edge products for leading companies worldwide.
• Mature and proven career development program allowing Services professionals to choose a specialization and advance at their own pace.
• Flexible working hours.
• Comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

We are an equal‑opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

All employment decisions at Siemens are based on qualifications, merit, and business need.