Services Project Manager

Siemens Digital Industries Software; Maharashtra; Hybrid; INR 4,523,749 - 6,031,665; Full time

Benefits offered by this job

Competitive salary and benefits

Global team collaboration

Career development program

Flexible working hours

Job summary

Siemens Digital Industries Software is seeking a Cloud Operations Manager to guide secure, compliant cloud and AI deployments within the CApS practice in Wroclaw. Remote/hybrid work is possible, and you will coordinate with global teams to ensure reliable SaaS delivery and governance.

This role combines project management, ITIL-based service governance, and strong customer-facing capabilities to manage software operations for PLM/MOM solutions.

Qualifications

• ITIL experience in operations; ITIL Certification desirable.
• Experience in managing application support projects.
• Customer-facing role managing software operations (industrial PLM/MOM).
• Experience with SaaS-based customer support projects is a plus.

Responsibilities

• Maintain governance for the regional CApS team and service management.
• Manage project life cycle including risk planning and control.
• Monitor progress, resolve issues, and implement corrective actions.
• Review contracts and derive actions on risks and obligations.
• Manage customer support requirements and project scope to meet objectives.
• Stakeholder management with internal and external Siemens teams.
• Drive communication for outages, escalations, and be the point of contact for CApS leadership.

Skills

ITIL

Project management

SaaS support

Customer facing

Job description

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

As Technical Consultants – Cloud/AI at Siemens, you will play a key role in guiding customers and internal teams on secure, compliant, and resilient solutions within the Siemens Xcelerator portfolio. We focus on designing and implementing robust cloud and AI architectures that protect customer data, ensure ethical AI practices, and maintain trust in Siemens’ digital offerings. We collaborate with multi‑functional teams to deliver technical expertise, drive standard methodologies, and support the successful deployment and operation of SaaS and AI‑driven solutions.

Introduction

Siemens Industry Software, a business unit of the Siemens Digital Industries Division, is a leading global provider of software, systems, and services for Product Lifecycle Management (PLM) and Manufacturing Operations Management (MOM). With our range of high-performance industrial software, we help manufacturing companies increase the flexibility and efficiency of their manufacturing processes and bring new products to market faster.

Global Delivery Network (GDN) is the organization within Siemens Industry Software responsible for the global delivery of PLM and MOM services. With its centers in India, Malaysia, Mexico, and Poland, GDN is successfully delivering implementation and support projects of PLM and MOM systems for leading industry companies worldwide.

We are looking for a Cloud Operations Manager who would contribute to the further development of our Cloud Application Services (CApS) practice within our Delivery Center in Wroclaw. Remote / Hybrid working is possible.

Key Responsibilities

• Maintain the operational Governance within the regional CApS team, ensuring the service management governance.
• Manage the Project throughout the Project life cycle, performing project risk management including planning, identification, analysis, response planning and controlling.
• Proactively monitor the project's overall progress, resolving issues and initiating corrective and preventive action as appropriate.
• Review the contract and derive actions concerning risks, opportunities and contractual obligations.
• Manage customer support requirements and project scope to achieve project objectives.
• Stakeholder management both internal and external to Siemens, managing and resolving all issues.
• Drive customer communication for outages, blocking issues (escalation) and act as point of contact for Siemens CApS leadership team.

Qualifications

• Experience of working within an ITIL environment; an ITIL Certification is highly desirable.
• Experience in managing application support related projects.
• Working within a customer‑facing position, managing the operations of a software business, ideally within industrial software (PLM / CAD / MES / MOM). Similar sectors such as Teamcenter PLM are considered acceptable.
• Handling SaaS‑based customer support projects will be an added advantage.

What we offer

• Competitive salary and benefits.
• Work as part of a global team with cutting‑edge products for one of the market leaders on meaningful PLM implementation projects for some of the largest companies in the world.
• Mature and proven career development program allowing services professionals to choose their area of specialization and grow their career at their own pace.
• Flexible working hours.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.