ServiceNow Technical Lead

Siemens Energy; Gurugram District; Hybrid; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Remote work up to 2 days/week

Medical benefits

Learn@Siemens-Energy access

Job summary

Siemens Energy is seeking an experienced ServiceNow Technical Lead to drive design, development, and implementation across ITSM, HRSD, SPM, IRM, and OTSM modules. You will lead a team of developers, work closely with stakeholders, and ensure scalable, high-quality ServiceNow implementations.

The role requires 7–9 years of IT experience with strong hands-on ServiceNow development and technical leadership, plus deep knowledge of ServiceNow architecture and modules.

Qualifications

• 7–9 years IT experience with hands-on ServiceNow development
• Strong leadership experience guiding developers and admins
• Deep knowledge of ServiceNow architecture and modules ITSM/HRSD/SPM/IRM/OTSM
• Experience designing complex integrations via REST/SOAP/JDBC/LDAP
• Excellent communication and stakeholder management
• Agile/Scrum delivery experience

Responsibilities

• Lead technical design, configuration, and development of ServiceNow solutions across ITSM/HRSD/SPM/IRM/OTSM
• Translate business requirements into technical specifications and platform architecture
• Provide technical leadership and mentorship to developers and admins
• Drive platform upgrades, health reviews, and performance tuning
• Ensure use of out-of-the-box features and governance best practices
• Design and implement integrations with external systems via REST/SOAP and IntegrationHub
• Review code, enforce standards, and manage technical debt
• Collaborate with internal and external partners to deliver within timeframes

Skills

ServiceNow development

Technical leadership

JavaScript

REST/SOAP integrations

Agile/Scrum

Platform upgrade & health

Education

Bachelor's or Master's in IT/CS

Tools

IntegrationHub

MID Server

Flow Designer

Glide APIs

ACLs & Security model

Job description

A Snapshot of Your Day

We are looking for an experienced ServiceNow Technical Lead to drive the design, development, and implementation of solutions across the ServiceNow platform, with a strong focus on ITSM, HRSD, SPM, IRM, and OTSM modules. The ideal candidate will combine deep technical expertise with leadership skills to guide a team of developers, work closely with stakeholders, and ensure scalable, high-quality ServiceNow implementations.

How You’ll Make An Impact

• Lead the technical design, configuration, and development of ServiceNow solutions across ITSM, HRSD, SPM, IRM, and OTSM applications.
• Translate business requirements into technical specifications and platform architecture.
• Provide technical leadership and mentorship to a team of ServiceNow developers and administrators.
• Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints.
• Ensure to minimize the degree of platform customization and utilize Out of the box features to accomplish user requirements.
• Lead platform upgrades, instance health reviews, and performance optimization initiatives.
• Work closely with the development team (internal / external) to validate the technical solutions as per the platform guidelines and get the requirements implemented within the committed timeframe.
• Continuously explore new features provided in the platform with every new release and accordingly strive for improvements in the existing set-up.
• Design and implement integrations with third‑party systems using REST/SOAP APIs, MID Server, and IntegrationHub.
• Ensure adherence to ServiceNow best practices around governance, security, ACLs, and scoped applications.
• Conduct code reviews, enforce coding standards, and manage technical debt.
• Troubleshoot complex technical issues and provide root cause analysis.

What You Bring

• Bachelor's or Master's degree in Information Technology, Computer Science, or a related field.
• 7–9 years of relevant IT experience with strong hands‑on ServiceNow development and technical leadership experience.
• Detailed knowledge of ServiceNow Platform Architecture.
• Hands‑on expertise across ServiceNow modules, including:
• IT Service Management (ITSM)
• HR Service Delivery (HRSD)
• Strategic Portfolio Management (SPM)
• Integrated Risk Management (IRM)
• IT Asset Management (ITAM)
• Operational Technology Service Management (OTSM)
• Experience designing and implementing Common Service Data Model (CSDM).
• Strong understanding of ServiceNow architecture, including Glide APIs, Flow Designer, IntegrationHub, ACLs, Employee Center Portal, and Service Portal/UI Builder.
• Experience designing and implementing complex integrations using REST, SOAP, JDBC, LDAP, MID Server, and IntegrationHub.
• Strong JavaScript scripting expertise and knowledge of ServiceNow scripting best practices.
• Experience conducting code reviews and mentoring development teams.
• Hands‑on experience performing ServiceNow upgrades, Instance Scan reviews, and platform performance tuning.
• Experience working in Agile/Scrum delivery environments.
• Strong focus on maximizing out‑of‑the‑box ServiceNow capabilities.
• Excellent leadership skills to guide development partners, mentor technical teams, and maintain platform health.
• Strong communication, stakeholder management, and presentation skills.
• Ability to research and evaluate new ServiceNow platform capabilities and industry trends.
• Ability to prioritize and deliver in fast‑paced, high‑pressure environments.
• Experience working within global, collaborative teams.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• Certified Application Developer (CAD).
• Certified Implementation Specialist (CIS) certifications across ServiceNow modules such as ITSM, HRSD, IRM, or SPM.
• Experience with Automated Test Framework (ATF).
• Knowledge of out-of-the-box and custom Generative AI and Agentic AI capabilities available within the ServiceNow platform.

About The Team

Our Corporate and Global Functions play a critical role in driving Siemens Energy’s strategic initiatives and ensuring operational excellence across departments, business areas, and regions. As part of this team, you will contribute to shaping the global energy transition, partner with internal and external stakeholders, and conduct business responsibly while adhering to legal and regulatory requirements.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards / Benefits

• Employees are eligible for remote working arrangements up to 2 days per week.
• Opportunities to work with a distributed, global team.
• Opportunities to work on and lead a variety of innovative projects.
• Medical benefits.
• Time off, paid holidays, and parental leave.
• Continual learning through the Learn@Siemens-Energy platform.

https://jobs.siemens-energy.com/jobs