ServiceNOW Technical Project Manager

Prodapt; Telangana; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Prodapt seeks an experienced ServiceNow Enterprise Project Manager to lead planning, execution, and delivery of large-scale ServiceNow implementations and transformations. You will coordinate cross-functional teams, manage stakeholders, and ensure delivery within scope, schedule, and budget while maintaining high customer satisfaction.

The role requires extensive experience with ITSM/CSM/ITOM/CMDB modules and a proven track record in enterprise IT projects.

Qualifications

• Extensive experience managing large-scale ServiceNow programs.
• 0
• Proven expertise in ITSM, CSM, ITOM, CMDB, and Now Assist.
• Proven stakeholder management across global teams.
• Strong PMO governance and financial management.

Responsibilities

• Lead end-to-end ServiceNow implementation, migration, upgrade, and enhancement projects.
• Define project scope, timelines, milestones, budgets, and resource plans.
• Manage multiple concurrent ServiceNow projects across global teams.
• Develop and maintain project plans using Agile, Scrum, Hybrid, or Waterfall.
• Bring process improvements with Automation and AI.
• Monitor project health, risks, dependencies, and mitigation plans.
• Ensure projects are delivered on time, within budget, and meet quality standards.
• Serve as the primary point of contact for customers stakeholders.
• Facilitate steering committee meetings, governance reviews, and executive status updates.
• Coordinate implementation of ServiceNow modules including ITSM/CSM/ATF/ITOM/CMDB/Now Assist.
• Identify project risks, issues, assumptions, and dependencies.
• Track budgets, forecasts, resource utilization, and financial performance.
• Manage scope changes through formal change control processes.

Skills

Project management

Stakeholder management

Team leadership

Agile / Scrum / Hybrid

Risk management

Communication

Education

PMP Certification

CSM Certification

CSA Certification

SAFe Agilist

Tools

ServiceNow

Job description

Role Summary

We are seeking an experienced ServiceNow Enterprise Project Manager to lead the planning, execution, and delivery of large-scale Enterprise ServiceNow implementation and transformation programs. The ideal candidate will have extensive experience managing enterprise ITSM/ CSM/ATF/ITOM/CMDB/ NOW Assist etc. projects, coordinating cross-functional teams, stakeholder management and ensuring successful delivery within scope, schedule, and budget while maintaining high customer satisfaction.

Overview

We are seeking an experienced ServiceNow Enterprise Project Manager to lead the planning, execution, and delivery of large-scale Enterprise ServiceNow implementation and transformation programs. The ideal candidate will have extensive experience managing enterprise ITSM/ CSM/ATF/ITOM/CMDB/ NOW Assist etc. projects, coordinating cross-functional teams, stakeholder management and ensuring successful delivery within scope, schedule, and budget while maintaining high customer satisfaction.

Key Responsibilities

Project & Program Management

• Lead end-to-end ServiceNow implementation, migration, upgrade, and enhancement projects.
• Define project scope, timelines, milestones, budgets, and resource plans.
• Manage multiple concurrent ServiceNow projects across global teams.
• Develop and maintain project plans using Agile, Scrum, Hybrid, or Waterfall methodologies.
• Bring the process improvements with Automation and AI
• Monitor project health, risks, dependencies, and mitigation plans.
• Ensure projects are delivered on time, within budget, and meet quality standards.

Stakeholder Management

• Serve as the primary point of contact for customers stakeholders.
• Facilitate steering committee meetings, governance reviews, and executive status updates.
• Build strong relationships with business leaders and technology teams.
• Manage customer expectations and proactively resolve escalations.

ServiceNow Delivery

• Coordinate implementation of ServiceNow modules including: ITSM/ CSM/ATF/ITOM/CMDB/Now Assist etc.
• Ensure adherence to ServiceNow best practices and platform governance.
• Collaborate with architects, developers, business analysts, QA teams, and platform administrators.

Risk & Financial Management

• Identify project risks, issues, assumptions, and dependencies.
• Track project budgets, forecasts, resource utilization, and financial performance.
• Manage scope changes through formal change control processes.
• Ensure contractual commitments and SLAs are achieved.

Team Leadership

• Lead distributed, cross-functional, and offshore delivery teams.
• Mentor project coordinators and junior project managers.
• Foster collaboration, accountability, and continuous improvement.

Reporting & Governance

• Prepare project dashboards and executive reports.
• Track KPIs, RAID logs, milestones, and delivery metrics.
• Conduct project health checks, retrospectives, and lessons learned sessions.
• Ensure compliance with organizational PMO standards and governance frameworks.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS)
• PMP (Project Management Professional)
• Certified ScrumMaster (CSM) or SAFe Agilist

Key Performance Indicators (KPIs)

• On-time and within-budget project delivery.
• Customer satisfaction (CSAT) and stakeholder feedback.
• SLA and contractual compliance.
• Resource utilization and delivery efficiency.
• Risk mitigation effectiveness.
• Successful adoption and business value realization of ServiceNow solutions.