ServiceNow Delivery Manager

Copains Technologies; India; On-site; INR 2,200,000 - 3,800,000; Full time

Job summary

Copains Technologies is seeking an experienced ServiceNow Delivery Manager to lead end-to-end delivery of complex ServiceNow projects. You will manage client relationships, ensure successful project delivery, and guide multidisciplinary teams to implement scalable solutions.

You will drive governance, risk management, and project planning, coordinate architects, developers, consultants, and business analysts, and mentor delivery teams while ensuring adherence to best practices and SLAs across

Qualifications

• Strong understanding of ServiceNow modules.
• Experience managing large enterprise ServiceNow projects.
• Excellent stakeholder management and communication skills.
• Strong experience in Agile / Scrum delivery models.
• Ability to manage distributed teams and multiple clients.

Responsibilities

• Lead end-to-end delivery of ServiceNow implementations and enhancements.
• Manage multiple ServiceNow projects, timelines, budgets, and resources.
• Act as the primary point of contact for clients and stakeholders.
• Ensure high-quality delivery aligned with client requirements and SLAs.
• Collaborate with architects, developers, consultants, and business analysts.
• Drive project planning, risk management, and delivery governance.
• Monitor team performance, productivity, and project milestones.
• Support pre-sales activities, solution design, and estimations when required.
• Ensure adherence to ServiceNow best practices and implementation standards.
• Mentor and guide ServiceNow delivery teams.

Skills

ServiceNow

Enterprise Projects

Stakeholder Mgmt

Agile Scrum

Distributed Teams

Job description

Role Overview

We are looking for an experiencedServiceNow Delivery Managerto lead end-to-end delivery of ServiceNow projects. The candidate will manage client relationships, ensure successful project delivery, and guide technical teams to implement scalable ServiceNow solutions.

Key Responsibilities

• Lead end-to-end delivery of ServiceNow implementations and enhancements.
• Manage multiple ServiceNow projects, timelines, budgets, and resources.
• Act as the primary point of contact for clients and stakeholders.
• Ensure high-quality delivery aligned with client requirements and SLAs.
• Collaborate with architects, developers, consultants, and business analysts.
• Drive project planning, risk management, and delivery governance.
• Monitor team performance, productivity, and project milestones.
• Support pre-sales activities, solution design, and estimations when required.
• Ensure adherence to ServiceNow best practices and implementation standards.
• Mentor and guide ServiceNow delivery teams.

Required Skills & Qualifications

• Strong understanding of ServiceNow modules.
• Experience managing large enterprise ServiceNow projects.
• Excellent stakeholder management and communication skills.
• Strong experience in Agile / Scrum delivery models.
• Ability to manage distributed teams and multiple clients.

Preferred Qualifications

• ServiceNow Certifications (CSA / CIS / CAD) preferred.
• Experience working with global clients and enterprise environments.
• Strong leadership and problem-solving skills.