ServiceNow Technical Lead

Vrinda International; Pune District, Bengaluru, Hyderabad; On-site; INR 2,000,000 - 2,800,000; Full time

Job summary

Vrinda International seeks a ServiceNow Technical Lead to architect and implement advanced conversational solutions using Virtual Agent, NLU, and Now Assist/GenAI across multi-tenant environments.

The role requires 6–8 years in IT services with strong ServiceNow development skills, including IntegrationHub, MID Server, OAuth 2.0, Webhooks, and Flow Designer, and a focus on ITSM/CSM. Salary range ₹20–28 LPA in India.

Qualifications

• 6-8 years in IT services with a focus on ServiceNow development.
• Expertise in Virtual Agent, NLU, and Now Assist/GenAI features.
• Experience configuring Domain Separation, IntegrationHub, and MID Server.
• Knowledge of OAuth 2.0 and Webhooks security implementations.
• Proficient with Flow Designer for building automated workflows.
• Strong understanding of ITSM and CSM on the ServiceNow platform.
• Salary range ₹20 - 28 LPA.

Responsibilities

• Architect and implement advanced conversational solutions using Virtual Agent and NLU.
• Integrate generative AI functionalities, specifically Now Assist, to streamline workflows.
• Design and enforce security protocols, including domain separation strategies.
• Develop and maintain data exchanges using IntegrationHub, MID Servers, OAuth 2.0, and Webhooks.
• Create complex automated workflows using Flow Designer to meet business needs.
• Provide technical leadership and mentorship to development teams.
• Collaborate with stakeholders to define project scope, deliverables, and timelines.

Skills

ServiceNow development

Technical leadership

IT services experience

Tools

IntegrationHub

MID Server

OAuth 2.0

Webhooks

Flow Designer

Now Assist

NLU

Virtual Agent

Job description

About Us

Welcome to Vrinda International's Talent Portal

Discover your next career milestone with Vrinda International, a leading recruitment firm specializing in IT talent acquisition, international education consultancy, and language coaching opportunities. Our portal streamlines your job search with cutting-edge Applicant Tracking System (ATS) technology.

Why Choose Us?

• Seamless Candidate Experience: Upload your resume, browse live openings in Java, Spring Boot, microservices, Angular, and more – or explore roles in global education programs (Germany, UK, France).
• Advanced Matching: Our AI-driven tools match your skills to top IT, business development, and overseas study consultancy positions.
• Easy Application Process: One-click apply, real-time status updates, and integration with LinkedIn for effortless profile imports.
• Exclusive Opportunities: Access hidden job markets, visa guidance for international roles, and personalized career coaching.

Join thousands of professionals who've advanced their careers through Vrinda International.

Pune / Bangalore / Hyderabad, India

Job Description

ServiceNow Technical Lead

• Architect and implement advanced conversational solutions using Virtual Agent and NLU technologies to enhance self-service capabilities.
• Integrate generative AI functionalities, specifically Now Assist, to streamline workflows and improve operational efficiency.
• Design and enforce security protocols, including domain separation strategies, to maintain data integrity across multi-tenant environments.
• Develop and maintain seamless data exchanges using IntegrationHub, MID Servers, OAuth 2.0, and Webhooks.
• Create complex automated workflows and business processes utilizing Flow Designer to meet dynamic business requirements.
• Provide technical leadership and mentorship to development teams, ensuring best practices in coding standards and system performance.
• Collaborate with stakeholders to define project scope, deliverables, and timelines for ServiceNow initiatives.

Requirements

Requirements:

• Proven experience of 6-8 years in IT services, with a strong focus on ServiceNow development.
• Demonstrated expertise in implementing Virtual Agent, NLU, and Now Assist/GenAI features.
• Proficiency in configuring Domain Separation, IntegrationHub, and MID Server environments.
• Strong knowledge of security protocols including OAuth 2.0 and Webhook implementations.
• Advanced skills in Flow Designer for building sophisticated automation logic.
• Deep understanding of the ServiceNow Platform, particularly in ITSM and Customer Service Management (CSM).
• Ability to work within a salary range of ₹20 - 28 LPA.