ServiceNow Technical Architect – ITAM

Zoho; Chennai District, Bengaluru, Hyderabad, Pune District; Hybrid; INR 3,000,000 - 5,500,000; Full time

Job summary

Vrinda International is seeking an experienced ServiceNow Technical Architect to lead the design and implementation of ITAM, ITOM, and ITSM solutions within IT services.

You will define high-level and low-level designs, ensure CMDB integrity, and guide cross-functional teams to deliver scalable, secure systems aligned with ITIL standards.

The role requires strong stakeholder communication and hands-on governance to drive best practices and reliable system performance.

Qualifications

• 8+ years of professional experience in IT services with a focus on ServiceNow architecture.
• Proven expertise in ITAM, ITOM, and ITSM modules; strong design skills.
• Experience designing complex system integrations and data synchronization strategies.
• Solid CMDB modeling, data governance, and asset lifecycle management.
• Strong understanding of ITIL and its application in ServiceNow environments.
• Excellent stakeholder management and ability to translate business needs into technical specs.
• Experience with high-level and low-level design documentation for enterprise-scale implementations.
• Familiarity with CIS benchmarks and CTA standards is desirable.

Responsibilities

• Architect and define high-level and low-level designs for ServiceNow solutions (ITAM, ITOM, ITSM).
• Lead technical implementation and ensure alignment with business objectives and best practices.
• Serve as the technical authority on ServiceNow architecture, security, and performance.
• Gather requirements from stakeholders and translate into technical specifications.
• Ensure CMDB acts as the single source of truth with governance and automated reconciliation.
• Drive adoption of ServiceNow best practices and security standards.
• Mentor development teams, conduct code reviews, and enforce coding standards.

Skills

ServiceNow

IT Asset Management

CMDB

ITIL

Stakeholder management

Tools

HLD/LLD documentation

Job description

• Country India

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Job Description

Summary

We are seeking an experienced ServiceNow Technical Architect to lead the strategic design and implementation of our IT Asset Management (ITAM) ecosystem. In this pivotal role, you will bridge the gap between complex business requirements and robust technical solutions, ensuring our ServiceNow platform drives operational excellence. The ideal candidate will possess deep expertise in ServiceNow architecture, specifically within the domains of ITAM, ITOM, and ITSM, while guiding cross‑functional teams to deliver scalable, secure, and high‑performance systems that align with global ITIL standards.

Responsibilities

• Architect and define high‑level and low‑level designs for ServiceNow solutions, focusing on IT Asset Management, Configuration Management Database (CMDB) integrity, and IT Operations Management (ITOM) integrations.
• Lead the technical implementation of ServiceNow modules including ITAM, Service Asset Management (SAM), and ITSM, ensuring alignment with organizational goals and industry best practices.
• Serve as the primary technical authority for ServiceNow Technical Architecture, providing guidance on solution design, security, and performance optimization.
• Collaborate with key stakeholders to gather requirements, translate business needs into technical specifications, and manage expectations throughout the project lifecycle.
• Ensure the CMDB serves as the single source of truth by establishing governance models and automated reconciliation processes.
• Drive the adoption of ServiceNow best practices, including CIS benchmarks and CTA standards, to enhance system reliability and security.
• Mentor development teams, conduct code reviews, and enforce coding standards to maintain high‑quality deliverables.

Requirements

• Minimum of 8 years of professional experience within the IT Services sector, with a significant portion dedicated to ServiceNow technical roles.
• Proven expertise in ServiceNow ITAM, ITOM, and ITSM modules, with a strong focus on technical architecture and solution design.
• Demonstrated experience in designing and implementing complex system integrations and data synchronization strategies.
• Strong background in Configuration Management Database (CMDB) modeling, data governance, and asset lifecycle management.
• Solid understanding of ITIL frameworks and their application within ServiceNow environments.
• Exceptional stakeholder management skills, with the ability to communicate technical concepts to both technical and non‑technical audiences.
• Experience with High‑Level Design (HLD) and Low‑Level Design (LLD) documentation for enterprise‑scale implementations.
• Familiarity with ServiceNow CIS (Cloud Infrastructure Security) and CTA (Cloud Technology Architecture) standards is highly desirable.