ServiceNow - System Administrator

Northern Trust Corp; Pune District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Northern Trust is seeking a ServiceNow System Administrator to manage day-to-day administration, operations, security, and continuous improvement of the ServiceNow platform. The role requires hands-on experience in platform administration, production troubleshooting, upgrades and patching, deployments, access management, integrations, and Automated Test Framework (ATF).

The ideal candidate has 6+ years of ServiceNow experience and holds a ServiceNow Certified System Administrator (CSA).

Qualifications

• 6+ years of hands-on ServiceNow experience, primarily in platform administration and production support.
• ServiceNow Certified System Administrator (CSA) required.
• Experience supporting enterprise-scale ServiceNow implementations across multi-environments.
• Experience managing production incidents, upgrades, patches, and deployments.
• Experience with ITSM, CMDB, HAM/SAM, SecOps, HRSD, or SPM preferred.
• Experience with integrations, SSO, MID Servers, Discovery, IntegrationHub, and CyberArk is desirable.
• Experience working in highly governed or regulated enterprise environments preferred.

Responsibilities

• Administer and support ServiceNow Development, Test, UAT, and Production environments, ensuring platform stability and availability.
• Troubleshoot production incidents involving workflows, Business Rules, integrations, authentication, notifications, scheduled jobs, performance, and platform configuration.
• Plan and support ServiceNow releases, upgrades, patches, and hotfixes, including impact assessment, skipped-record review, regression validation, and post-deployment monitoring.
• Perform code migrations and deployments using Update Sets, Application Repository, and established release-management processes.
• Define, develop, maintain, and execute ATF test cases and suites for critical business processes, upgrades, patches, and releases.
• Monitor platform health, integrations, scheduled jobs, email processing, failed transactions, logs, and performance indicators, proactively addressing operational issues.
• Administer platform components including system properties, plugins, notifications, Flow Designer, Service Catalog, Import Sets, Transform Maps, and scheduled processes.
• Support integrations using REST/SOAP APIs, IntegrationHub, MID Servers, SSO, and enterprise authentication mechanisms.
• Work closely with Engineering Leads, Developers, Architects, Security, Infrastructure, and ServiceNow Support on complex issues, platform improvements, and operational governance.

Job description

Job Summary

The ServiceNow System Administrator will be responsible for the day-to-day administration, operational support, security, stability, and continuous improvement of the ServiceNow platform. The role requires strong hands-on experience in platform administration, production troubleshooting, upgrades and patching, deployments, access management, integrations, and Automated Test Framework (ATF).

Experience: 6+ Years | Certification: ServiceNow Certified System Administrator (CSA)

Key Responsibilities

• Administer and support ServiceNow Development, Test, UAT, and Production environments, ensuring platform stability and availability.
• Troubleshoot production incidents involving workflows, Business Rules, integrations, authentication, notifications, scheduled jobs, performance, and platform configuration.
• Plan and support ServiceNow releases, upgrades, patches, and hotfixes, including impact assessment, skipped-record review, regression validation, and post-deployment monitoring.
• Perform code migrations and deployments using Update Sets, Application Repository, and established release-management processes.
• Define, develop, maintain, and execute ATF test cases and suites for critical business processes, upgrades, patches, and releases.
• Monitor platform health, integrations, scheduled jobs, email processing, failed transactions, logs, and performance indicators, proactively addressing operational issues.
• Administer platform components including system properties, plugins, notifications, Flow Designer, Service Catalog, Import Sets, Transform Maps, and scheduled processes.
• Support integrations using REST/SOAP APIs, IntegrationHub, MID Servers, SSO, and enterprise authentication mechanisms.
• Work closely with Engineering Leads, Developers, Architects, Security, Infrastructure, and ServiceNow Support on complex issues, platform improvements, and operational governance.

Experience Qualifications

• 6+ years of hands-on ServiceNow experience , primarily in platform administration and production support.
• ServiceNow Certified System Administrator (CSA) required.
• Experience supporting enterprise-scale, multi-environment ServiceNow implementations.
• Demonstrated experience managing production incidents, upgrades, patches, hotfixes, and deployments.
• Experience supporting key ServiceNow capabilities such as ITSM, CMDB, HAM/SAM, SecOps, HRSD, or SPM is preferred.
• Experience with enterprise integrations, SSO, MID Servers, Discovery, IntegrationHub, and privileged credential solutions such as CyberArk is desirable.
• Experience working within a highly governed or regulated enterprise environment is preferred.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities.

Disclaimer

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.