ServiceNow Sr. Technical Lead

Prodapt; Chennai District; On-site; INR 3,500,000 - 5,200,000; Full time

Job summary

Prodapt is seeking a seasoned ServiceNow Technical Lead to own end‑to‑end design, development, and delivery across the ServiceNow platform with emphasis on CSM, Virtual Agent, CMDB, and Integrations.

The ideal candidate will combine deep platform expertise with leadership and stakeholder management to drive scalable, secure, and performant implementations aligned with business outcomes.

Qualifications

• 6+ years hands‑on with the ServiceNow platform, including 3+ years in a technical lead or solution architect role.
• Proven delivery across CSM, Virtual Agent, CMDB, and platform Integrations.
• Strong development in JavaScript, Glide API, and core ServiceNow components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.
• Solid integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, webhooks, and event‑based integrations (e.g., Jira, Azure, MS Teams, Slack).
• Hands‑on CMDB experience including class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.
• Experience designing and configuring Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies).
• Exposure to Now Assist / GenAI capabilities, including grounding responses using Knowledge and CMDB.
• Strong understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).

Responsibilities

• Own end‑to‑end design, development, and delivery of ServiceNow solutions across CSM, Virtual Agent, CMDB, and Integrations.
• Provide technical leadership, architecture guidance, and stakeholder management to drive scalable and secure implementations.
• Collaborate on SDLC governance, DevOps practices, and platform upgrades to ensure high quality deliverables.

Skills

ServiceNow platform

JavaScript

Solution architecture

Stakeholder management

SDLC/Agile

Education

Bachelor's degree

ServiceNow Certification

Tools

REST APIs

SOAP APIs

IntegrationHub

MID Server

ATF

Job description

Overview

We are seeking a seasoned ServiceNow Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform—with a strong emphasis on Customer Service Management (CSM), Virtual Agent, Integrations, CMDB, and Now Assist (GenAI) capabilities. The ideal candidate will combine deep platform expertise with strong leadership, solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes.

SN scripting (Business Rules, Script Includes, Client Scripts), domain configuration, Update Sets, ATF, platform plugins & store apps

Responsibilities

• 6+ years of hands‑on experience with the ServiceNow platform, including 3+ years in a technical lead or solution architect role.
• Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations.
• Strong development expertise in JavaScript, Glide API, and core ServiceNow components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.
• Solid integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, webhooks, and event‑based integrations (e.g., Jira, Azure, MS Teams, Slack).
• Hands‑on CMDB experience including class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.
• Experience designing and configuring Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies).
• Exposure to Now Assist / GenAI capabilities, including grounding responses using Knowledge and CMDB.
• Strong understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).

Requirements

• Excellent communication, stakeholder engagement, and technical documentation skills.
• Bachelor's degree.
• ServiceNow Certification – Good to Have.