ServiceNow SPM Architect-Subcontractor-6A

Birlasoft; Karnataka; On-site; INR 300,000 - 500,000; Full time

Job summary

Birlasoft is seeking an experienced ServiceNow SPM Architect (Subcontractor) to lead the end-to-end architecture and deployment of Strategic Portfolio Management across enterprise systems. You will design and govern SPM solutions, data models, security, and integration patterns to ensure scalable delivery.

You will collaborate with strategy, PMO, finance and technology stakeholders, guiding developers and integration teams, while shaping the AI-enabled roadmap for Now Assist and agentic

Qualifications

• 10+ years in IT with ServiceNow exposure
• 6+ years leading SPM architecture or design
• Strong knowledge of SPM processes, data model, workspaces and release management
• Experience delivering end-to-end SPM implementations or large transformations
• Experience with AI concepts, generative AI, and AI governance

Responsibilities

• Lead end-to-end architecture and implementation of ServiceNow SPM.
• Design solutions across Strategic Planning, Innovation and Demand Management, Portfolio Planning, Project/Program Management, Resource Management, Financial Planning, Timecard/Benefits/Planning.
• Define SPM processes, data, security, integration, reporting, and workspace architecture.
• Define planning-item structures, scoring, prioritization, investments and capacity planning.
• Define integration with Jira, Azure DevOps, ERP/financial systems, HR platforms, Microsoft 365 via Integration Hub and REST/SOAP APIs.
• Establish upgrade-safe standards with out-of-box capabilities.

Skills

ServiceNow SPM

Architecture leadership

Integration design

AI governance

Stakeholder engagement

Workflow automation

Education

Bachelor's degree in IT or related

Tools

Integration Hub

UI Builder

Performance Analytics

Job description

Title: ServiceNow SPM Architect-Subcontractor-6A

Select how often (in days) to receive an alert:

Area(s) of responsibility

.Role Titles

• ServiceNow SPM Architect

Responsibilities

Core SPM Architecture & Functions

• Lead end-to-end architecture and implementation of ServiceNow Strategic Portfolio Management (SPM).
• Design solutions across Strategic Planning, Innovation and Demand Management, Portfolio Planning, Project and Program Management, Resource Management, Financial Planning, Timecard Management, Benefits Realization, and Enterprise Agile Planning.
• Define SPM process, data, security, integration, reporting, and workspace architecture aligned with business strategy and governance requirements.
• Design planning-item structures, scoring and prioritization frameworks, investment and funding models, capacity planning, and value-realization processes.
• Define integration architecture with Jira, Azure DevOps, ERP and financial systems, HR platforms, Microsoft 365, and other enterprise applications using Integration Hub and REST/SOAP APIs.
• Establish scalable, secure, performant, and upgrade-safe solution standards with preference for out-of-box capabilities.

AI, Now Assist & Agentic Automation

• Define the AI roadmap and architecture for SPM using Now Assist, generative AI skills, AI agents, and agentic workflows.
• Architect AI-assisted use cases for feedback and document summarization, conversational demand creation, demand summarization, similar-demand identification, planning-item refinement, project and portfolio insights, goal insights, and story generation.
• Conduct discovery workshops and design reviews with strategy, portfolio, PMO, finance, product, resource, and technology stakeholders.
• Translate business objectives into SPM transformation roadmaps, module sequencing, target-state architecture, and delivery plans.
• Act as the design authority and provide functional and technical guidance to developers, consultants, testers, and integration teams.
• Support estimations, proposals, demonstrations, solution presentations, governance forums, cutover planning, hypercare, and managed-services transition.

Required Skills & Experience

Technical & Functional Skills

• 10+ years of overall IT experience, including 6+ years on ServiceNow and 3+ years leading SPM architecture or solution design.
• Strong hands-on knowledge of ServiceNow SPM processes, data model, workspaces, Flow Designer, Integration Hub, UI Builder, Performance Analytics, security, and release management.
• Experience delivering at least two end-to-end enterprise SPM implementations or major transformation programs.
• Strong understanding of strategic planning, demand and portfolio governance, project delivery, resource and capacity planning, financial planning, benefits realization, and Agile delivery.
• Working knowledge of generative AI, large language models, prompt engineering, grounding, AI orchestration, evaluation, monitoring, and responsible-AI practices.
• Experience defining integration patterns, non-functional requirements, global data models, and multi-business-unit governance.

Soft Skills

• Strong consulting, architecture, analytical, and problem-solving capabilities.