ServiceNow Solutions Architect

TribolaTech Inc

India

Remote

INR 1,800,000 - 3,000,000

Full time

14 days+

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Job summary

A leading IT services company is seeking a Sr. Solution Architect / Platform Owner to manage the ServiceNow platform. The ideal candidate will have 8+ years of relevant experience, strong leadership skills, and be a ServiceNow Certified System Administrator. This remote role involves customer engagement, task management, and ensuring platform success.

Qualifications

8+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, other modules).
Proven experience in customer-facing roles.
ServiceNow Certified System Administrator required.

Responsibilities

Prioritize and manage incoming ServiceNow-related tasks.
Allocate tasks to team members based on their skills.
Act as the primary liaison with customers to gather requirements.

Skills

Stakeholder/Team management experience

ServiceNow expertise

Technical understanding

Strong communication skills

Problem-solving mindset

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Jira

Job description

2 days ago Be among the first 25 applicants

Direct message the job poster from TribolaTech Inc

Job title : Sr. Solution Architect /Platform Owner

Notice period: Immediate to 45 days

Location - Remote

Work timings : 2:30 pm to 10:30 pm IST

Key Skills:

Looking for someone with technical experience and Stakeholder/ Team management experience.
A Platform Owner in ServiceNow is a strategic leader responsible for the vision, governance, and success of the ServiceNow platform within an organization, focusing on aligning technology with business goals, ensuring platform upgrades and security, and managing relationships with stakeholders and vendors to maximize the platform's value. This role requires a combination of technical understanding, strategic planning, and strong communication skills to serve as the primary point of contact for the platform.
ServiceNow Certified System Administrator (required)
HSRD Module is good to have

Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Experience:
8+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
Proven experience in customer-facing roles, with strong communication skills.
Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).
Technical Skills:
Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations).
Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).
Soft Skills:
Strong leadership and team management abilities.
Excellent verbal and written communication skills for engaging with customers and stakeholders.
Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment.
Preferred: Experience with Agile/Scrum methodologies and project management tools (e.g., Jira, ServiceNow Agile Development).

Key Responsibilities

Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.
Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.
Collaboration: Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals.