Key Skills:
Solution Architect, CMDB, itsm, ITOM, ServiceNow, HRSD, CSM
Roles and Responsibilities:
- Define and maintain the technical architecture and roadmap for the enterprise ServiceNow platform.
- Lead solution design for complex initiatives spanning ITSM, CMDB, ITOM, and related ServiceNow capabilities.
- Design and develop advanced platform solutions, workflows, custom applications, and enterprise integrations.
- Establish development standards, architectural governance, security practices, and maintainability guidelines.
- Review solution designs and code, lead upgrade and implementation programs, and provide technical direction to development teams.
Skills Required:
- 10 - 17 years of overall experience, including substantial enterprise ServiceNow architecture and development experience.
- Strong hands-on experience as a Solution Architect designing enterprise ServiceNow solutions.
- Deep expertise in ServiceNow platform architecture, ITSM, CMDB, and ITOM.
- Ability to design scalable, secure, and maintainable ServiceNow solutions across complex enterprise environments.
- Experience leading technical initiatives, resolving complex production issues, and mentoring ServiceNow developers.
Good to Have:
- Experience with Customer Service Management (CSM) and Human Resources Service Delivery (HRSD).
Education:
Bachelor's degree or equivalent professional experience.