ServiceNow - Senior Manger

EY; Thiruvananthapuram; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

EY is seeking a Senior Manager to lead ServiceNow practice, guiding large, globally distributed teams across ITSM, ITOM, ITBM, HRSD and Sec Ops. You will shape strategy, drive sales and proposals, and oversee end-to-end delivery for EY clients.

The role requires deep platform knowledge, certifications, and strong leadership to grow EY’s ServiceNow footprint. Successful candidates will manage offshore teams, collaborate with business units, and mentor staff while contributing to pre-sales and

Qualifications

• 10–15 years of relevant experience, preferably from a top-tier Global System Integrator
• Mandatory ServiceNow CTA or CMA certification
• At least two ServiceNow Implementation Certifications
• ITIL Intermediate, COBIT and/or TOGAF certifications
• Agile and Scrum Master certifications
• PMP certification
• Strong leadership and offshore team management and pre-sales experience

Responsibilities

• Lead sales and pre-sales work in ServiceNow, respond to client proposals, participate in orals and help growing Service Now business
• Design and develop large solutions combining Service Now platform, automation and workflow capabilities for EY customers
• Lead offshore team in all Service Now modules across blueprint, design, configuration, build and roll-out phases
• Collaborate with business, process leads and offshore team to ensure successful implementations
• Develop people through supervising, coaching and mentoring staff; contribute to performance feedback
• Contribute to recruiting, retention, and training initiatives and educational programs
• Support business development through pre-sales, internal engagement and knowledge management

Skills

Sales leadership

Pre-sales

Stakeholder management

ITSM

ITOM

ITBM

HRSD

Security Ops

Team leadership

Global delivery

Education

Bachelor’s or Master’s degree

Mandatory ServiceNow CTA or CMA certification

Tools

ServiceNow Platform

Automation & Workflow

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Service Now Senior Manager (CTA Or CMA)

Education Level

• High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other
• Bachelor’s or Masters
• Mandatory ServiceNow CTA or CMA Certified.

Job Purpose

The incumbent should be able to lead a group in Service Now Practice and provide directions and strategies to growing the firm’s Service Now footprint managing large and complex Service Now implementation, product development and sales enablement. This is a global role and candidate should have experience in working with large global teams spread across multiple geographies

Responsibilities, Qualifications, Certifications - External

Requirements (including experience, skills and additional qualifications)

Technical Skills Requirements

• Lead sales and pre-sales work in Service Now, respond to client proposals, participate in orals and help growing Service Now business
• Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.
• Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY cusotmers
• Lead offshore team in all the Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops. The role will spread across blueprint, design, configuration, build and roll out phase.
• The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.
• Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders
• Build strong internal relationships within the firm and with other services across the organization
• Develop people through effectively supervising, coaching, and mentoring staff. Conduct performance reviews and contribute to performance feedback for staff
• Contribute to people-related initiatives including recruiting, retaining and training.
• Maintain an educational program to continually develop personal skills of all staff
• Perform an appropriate role in business development in terms of pre sales and practice development. for example, pre sales, internal engagement and / or knowledge management
• 10 to 15 years of relevant experience, preferably from a top tier Global System Integrator

Additional Skills Requirements

• At least two Service Now Implementation Certifications
• ITIL Intermediate, COBIT and or TOGAF certifications
• Agile and scrum master certifications
• PMP certification

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