Servicenow-Senior Manager

EY; Hyderabad; On-site; INR 3,000,000 - 6,500,000; Full time

Job summary

EY is seeking a ServiceNow Associate Director in Hyderabad to lead a global ServiceNow practice, guiding large-scale deployments and strategy across geographies. You will shape solutions, engage with clients, and mentor teams to deliver EY’s digital transformation agendas.

This senior role requires deep technical and functional expertise in ServiceNow, ITSM/ITOM/HRSD, and a proven track record in delivering complex programs for enterprise clients. Join EY to build a better working world.

Qualifications

• Lead ServiceNow initiatives across global teams and drive strategy.
• Deep knowledge of ServiceNow licensing, ecosystem and platform management.
• Experience delivering large-scale ServiceNow implementations for enterprise clients including EY.

Skills

Sales & Pre-sales

ServiceNow ecosystem

Large-scale ServiceNow solutions

ITSM ITOM ITBM HRSD

Functional & Technical

Project delivery

Stakeholder management

People development

Talent initiatives

L&D programs

Business development

Experience 15-20y

Education

Bachelor’s degree

Master’s degree

Tools

ITIL COBIT TOGAF

Agile Scrum PMP

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Service Now Associate Director

Education Level

• High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other
• Bachelor’s or Masters

Job Purpose

The incumbent should be able to lead a group in Service Now Practice and provide directions and strategies to growing the firm’s Service Now footprint managing large and complex Service Now implementation, product development and sales enablement. This is a global role and candidate should have experience in working with large global teams spread across multiple geographies

Responsibilities, Qualifications, Certifications - External

Requirements (including experience, skills and additional qualifications)

Technical Skills Requirements

• Lead sales and pre-sales work in Service Now, respond to client proposals, participate in orals and help growing Service Now business
• Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.
• Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY cusotmers
• Lead offshore team in all the Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops. The role will spread across blueprint, design, configuration, build and roll out phase.
• The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.
• Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders
• Build strong internal relationships within the firm and with other services across the organization
• Develop people through effectively supervising, coaching, and mentoring staff. Conduct performance reviews and contribute to performance feedback for staff
• Contribute to people-related initiatives including recruiting, retaining and training.
• Maintain an educational program to continually develop personal skills of all staff
• Perform an appropriate role in business development in terms of pre sales and practice development. for example, pre sales, internal engagement and / or knowledge management
• 15 to 20 years of relevant experience, preferably from a top tier Global System Integrator

Additional Skills Requirements

• At least two Service Now Implementation Certifications
• ITIL Intermediate, COBIT and or TOGAF certifications
• Agile and scrum master certifications
• PMP certification

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.