ServiceNow - Senior Manger

EY; Chennai District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

EY is seeking a Service Now Senior Manager (CTA or CMA) to lead a global practice, drive large ServiceNow implementations, and shape growth across geographies. The role emphasizes senior leadership, design, and delivery of complex platform solutions with a focus on ITSM, ITOM, ITBM, HRSD and SecOps.

The incumbent will manage offshore teams, collaborate with business and process leads, and contribute to EY’s client-centric success through strong program governance and knowledge sharing.

Qualifications

• Bachelor's degree or higher required.
• Mandatory ServiceNow CTA or CMA Certification.
• At least 10–15 years of relevant experience in a global SI/IT services context.
• Strong leadership and stakeholder management capabilities.
• Deep knowledge of ServiceNow licensing, platform management, and ecosystem.

Responsibilities

• Lead sales and pre-sales work in ServiceNow and respond to client proposals.
• Design and deliver large ServiceNow solutions with automation and workflows.
• Lead offshore teams across ITSM, ITOM, ITBM, HRSD, SecOps.
• Build internal relationships and contribute to business development.
• Coach and mentor staff and drive performance reviews.

Skills

Sales leadership

Pre-sales

Solution design

Stakeholder management

People development

Business development

Global delivery

Education

Bachelor's degree

CTA or CMA Certification

Tools

ServiceNow

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITBM

ServiceNow HRSD

ServiceNow SecOps

Job description

Service Now Senior Manager (CTA Or CMA)

Education Level

• High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other
• Bachelor’s or Masters
• Mandatory ServiceNow CTA or CMA Certified.

Job Purpose

The incumbent should be able to lead a group in Service Now Practice and provide directions and strategies to growing the firm’s Service Now footprint managing large and complex Service Now implementation, product development and sales enablement. This is a global role and candidate should have experience in working with large global teams spread across multiple geographies

Responsibilities, Qualifications, Certifications - External

Requirements (including experience, skills and additional qualifications)

Technical Skills Requirements

• Lead sales and pre-sales work in Service Now, respond to client proposals, participate in orals and help growing Service Now business
• Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.
• Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY cusotmers
• Lead offshore team in all the Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops. The role will spread across blueprint, design, configuration, build and roll out phase.
• The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.
• Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders
• Build strong internal relationships within the firm and with other services across the organization
• Develop people through effectively supervising, coaching, and mentoring staff. Conduct performance reviews and contribute to performance feedback for staff
• Contribute to people-related initiatives including recruiting, retaining and training.
• Maintain an educational program to continually develop personal skills of all staff
• Perform an appropriate role in business development in terms of pre sales and practice development. for example, pre sales, internal engagement and / or knowledge management
• 10 to 15 years of relevant experience, preferably from a top tier Global System Integrator

Additional Skills Requirements

• At least two Service Now Implementation Certifications
• ITIL Intermediate, COBIT and or TOGAF certifications
• Agile and scrum master certifications
• PMP certification

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