Senior ServiceNow Manager

EY; Dadri; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

EY is seeking a Service Now Senior Manager to lead a global practice, directing large, complex ServiceNow implementations and sales enablement across geographies. The role requires deep platform knowledge, strategic vision, and ability to grow EY’s ServiceNow footprint.

Experience in managing offshore teams across ITSM, ITOM, ITBM, HRSD, SecOps and strong client engagement are essential. Certifications and leadership skills are a must.

Qualifications

• Two ServiceNow Implementation Certifications required.
• ITIL Intermediate, COBIT and/or TOGAF certifications preferred.
• Agile and Scrum Master certifications needed.
• PMP certification beneficial.

Responsibilities

• Lead sales and pre-sales activities in ServiceNow; respond to proposals and support growth.
• Demonstrate deep knowledge of ServiceNow partner ecosystem, licensing, and platform management.
• Design and develop large solutions combining ServiceNow with automation and workflow for EY customers.
• Lead offshore team across ITSM, ITOM, ITBM, HRSD, SecOps; cover blueprint to rollout phases.
• Balance functional and technical aspects; work with business, process leads, and offshore teams.
• Propose and deliver projects aligning with EY objectives; manage internal and external stakeholders.
• Develop people through supervision, coaching, and mentoring; conduct reviews and feedback.

Skills

Sales & presales

Pre-sales

People management

Stakeholder management

Education

ServiceNow CTA or CMA Certified

ITIL Intermediate

COBIT / TOGAF

Agile / Scrum Master

PMP

Tools

ServiceNow Platform

ServiceNow ITSM/ITOM

Job description

Service Now Senior Manager (CTA Or CMA)

The incumbent should be able to lead a group in Service Now Practice and provide directions and strategies to growing the firms Service Now footprint managing large and complex Service Now implementation, product development and sales enablement. This is a global role and candidate should have experience in working with large global teams spread across multiple geographies

Education Level

• High School Diploma/GED, Technical Diploma, Associates Degree/College Diploma, Non-Degree Program, Bachelors Degree, Masters Degree, Doctorate Degree, Higher Degree, Other
• Bachelors or Masters
• Mandatory ServiceNow CTA or CMA Certified.

Responsibilities

• Lead sales and pre-sales work in Service Now, respond to client proposals, participate in orals and help growing Service Now business
• Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.
• Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY cusotmers
• Lead offshore team in all the Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops. The role will spread across blueprint, design, configuration, build and roll out phase.
• The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.
• Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders
• Build strong internal relationships within the firm and with other services across the organization
• Develop people through effectively supervising, coaching, and mentoring staff. Conduct performance reviews and contribute to performance feedback for staff
• Contribute to people-related initiatives including recruiting, retaining and training.
• Maintain an educational program to continually develop personal skills of all staff
• Perform an appropriate role in business development in terms of pre sales and practice development. for example, pre sales, internal engagement and / or knowledge management
• 10 to 15 years of relevant experience, preferably from a top tier Global System Integrator

Additional skills requirements

• At least two Service Now Implementation Certifications
• ITIL Intermediate, COBIT and or TOGAF certifications
• Agile and scrum master certifications
• PMP certification