ServiceNow - Senior Manger

EY; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

EY seeks a ServiceNow Senior Manager to lead a global practice, directing large, complex implementations and sales enablement. This role requires coordinating multi-geography teams, aligning with clients, and driving EY’s ServiceNow footprint.

You will shape blueprints, drive design and rollout phases, and mentor staff while collaborating with business stakeholders to grow the practice. A focus on ITSM, ITOM, ITBM, HRSD and SecOps is essential.

Qualifications

• Lead sales and pre-sales work in ServiceNow, respond to client proposals.
• In-depth knowledge of ServiceNow partner ecosystem, licensing, and platform management.
• Design and develop large solutions combining ServiceNow, automation, and workflow capabilities.

Responsibilities

• Lead offshore team across ITSM, ITOM, ITBM, HRSD, Sec Ops from blueprint to rollout.
• Collaborate with business, process leads and offshore team.
• Contribute to business development through pre-sales and knowledge management.
• Build internal relationships across EY and with services across the organization.
• Develop people through supervising, coaching and mentoring staff.

Skills

Sales & pre-sales

ServiceNow expertise

Offshore leadership

Stakeholder management

People development

Pre-sales & BD

Education

Bachelor’s or Masters

Mandatory ServiceNow CTA or CMA

Tools

ServiceNow Platform

Automation & Workflows

ITSM ITOM ITBM HRSD

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Service Now Senior Manager (CTA Or CMA)

Education Level

• High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other
• Bachelor’s or Masters
• Mandatory ServiceNow CTA or CMA Certified.

Job Purpose

The incumbent should be able to lead a group in Service Now Practice and provide directions and strategies to growing the firm’s Service Now footprint managing large and complex Service Now implementation, product development and sales enablement. This is a global role and candidate should have experience in working with large global teams spread across multiple geographies

Responsibilities, Qualifications, Certifications - External

Requirements (including experience, skills and additional qualifications)

Technical Skills Requirements

• Lead sales and pre-sales work in Service Now, respond to client proposals, participate in orals and help growing Service Now business
• Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.
• Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY cusotmers
• Lead offshore team in all the Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops. The role will spread across blueprint, design, configuration, build and roll out phase.
• The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.
• Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders
• Build strong internal relationships within the firm and with other services across the organization
• Develop people through effectively supervising, coaching, and mentoring staff. Conduct performance reviews and contribute to performance feedback for staff
• Contribute to people-related initiatives including recruiting, retaining and training.
• Maintain an educational program to continually develop personal skills of all staff
• Perform an appropriate role in business development in terms of pre sales and practice development. for example, pre sales, internal engagement and / or knowledge management
• 10 to 15 years of relevant experience, preferably from a top tier Global System Integrator

Additional Skills Requirements

• At least two Service Now Implementation Certifications
• ITIL Intermediate, COBIT and or TOGAF certifications
• Agile and scrum master certifications
• PMP certification

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