ServiceNow - Senior Manger

EY; Dadri; On-site; INR 4,200,000 - 6,500,000; Full time

Job summary

EY India seeks a Service Now Senior Manager to lead a global practice, directing large multi-geography implementations, product development, and sales enablement.

The role requires 10–15 years of experience, CTAs or CMAs, ITIL/COBIT/TOGAF, and strong offshore team leadership with pre-sales excellence.

Qualifications

• Minimum 10 to 15 years of relevant experience, preferably from a top tier Global System Integrator.
• Strong expertise in Service Now platform, modules and licensing models.
• Proven ability to lead global teams across geographies and drive pre-sales and delivery.
• Deep knowledge of partner ecosystems and platform management.

Responsibilities

• Lead sales and pre-sales work in Service Now and respond to client proposals.
• Design and develop large Service Now solutions with automation and workflows.
• Manage offshore teams across ITSM, ITOM, ITBM, HRSD, and Sec Ops.
• Collaborate with business units, process leads and stakeholders for successful delivery.
• Contribute to business development and knowledge management initiatives.
• Mentor staff and drive performance reviews and training.

Skills

ServiceNow sales

ServiceNow ecosystem

Solution design

Offshore leadership

Stakeholder management

Project delivery

Internal collaboration

People development

Business development

ITSM

ITOM

ITBM

HRSD

Sec Ops

Education

Bachelor’s degree

Master’s degree

Mandatory ServiceNow CTA or CMA Certification

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Service Now Senior Manager (CTA Or CMA)

Education Level

• High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other
• Bachelor’s or Masters
• Mandatory ServiceNow CTA or CMA Certified.

Job Purpose

The incumbent should be able to lead a group in Service Now Practice and provide directions and strategies to growing the firm’s Service Now footprint managing large and complex Service Now implementation, product development and sales enablement. This is a global role and candidate should have experience in working with large global teams spread across multiple geographies

Responsibilities, Qualifications, Certifications - External

Requirements (including experience, skills and additional qualifications)

Technical Skills Requirements

• Lead sales and pre-sales work in Service Now, respond to client proposals, participate in orals and help growing Service Now business
• Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.
• Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY cusotmers
• Lead offshore team in all the Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops. The role will spread across blueprint, design, configuration, build and roll out phase.
• The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.
• Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders
• Build strong internal relationships within the firm and with other services across the organization
• Develop people through effectively supervising, coaching, and mentoring staff. Conduct performance reviews and contribute to performance feedback for staff
• Contribute to people-related initiatives including recruiting, retaining and training.
• Maintain an educational program to continually develop personal skills of all staff
• Perform an appropriate role in business development in terms of pre sales and practice development. for example, pre sales, internal engagement and / or knowledge management
• 10 to 15 years of relevant experience, preferably from a top tier Global System Integrator

Additional Skills Requirements

• At least two Service Now Implementation Certifications
• ITIL Intermediate, COBIT and or TOGAF certifications
• Agile and scrum master certifications
• PMP certification

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