Head Delivery ( ServiceNow )

Golden Opportunities; Mumbai; Hybrid; INR 4,200,000 - 6,400,000; Full time

Job summary

Golden Opportunities in Mumbai is seeking a Head Delivery (ServiceNow) to lead end-to-end delivery of ServiceNow-based programs across the enterprise. The role requires managing multiple stakeholders, coordinating cross-functional teams, and driving governance, milestones, and quality outcomes.

The ideal candidate has 15+ years in IT with strong ServiceNow and delivery management experience, including estimation, budgeting, and AI-enabled delivery strategies.

Qualifications

• 15+ years IT experience with significant experience in ServiceNow delivery.
• Experience in ServiceNow SI, implementation, transformation, or managed services.
• Proven experience managing large-scale ServiceNow programs and complex client engagements.
• Strong expertise in Program Management / Delivery Management / Engagement Management.
• Hands-on experience with commercial management, estimation, budgeting, and resource planning.
• Strong understanding of change control, risk management, governance, and delivery methodologies.
• Excellent client-facing and senior stakeholder management skills.
• Experience working with enterprise customers and large SI environments.
• Exposure to AI, automation, GenAI, or AI-led delivery models is preferred.

Responsibilities

• Lead end-to-end delivery of ServiceNow Systems Integration and transformation programs.
• Own program delivery, governance, milestones, timelines, quality, risks, dependencies, and overall customer outcomes.
• Manage large and complex ServiceNow implementation and integration engagements across multiple stakeholders and teams.
• Drive delivery planning, estimation, resource planning, budgeting, and commercial management.
• Establish and maintain delivery governance, reporting, KPIs, SLAs, and executive-level dashboards.
• Manage scope, change control, risks, issues, dependencies, and escalations throughout the program lifecycle.
• Partner with ServiceNow technical, functional, architecture, and implementation teams to ensure successful delivery.
• Lead customer and senior stakeholder relationships, providing regular program updates and managing expectations.
• Identify opportunities for process improvement, automation, and AI-led delivery models within ServiceNow engagements.
• Support pre-sales activities including solution estimation, effort sizing, proposals, and delivery planning.
• Ensure adherence to organizational delivery methodologies, quality standards, security requirements, and ServiceNow best practices.
• Drive continuous improvement, operational efficiency, and delivery excellence across ServiceNow programs.
• Mentor and lead delivery managers, project managers, and cross-functional teams.

Skills

ServiceNow

Systems Integration

Program Delivery

Commercial Management

Estimation

Change Control

AI-led Delivery

Stakeholder Mgmt

Leadership

Delivery Governance

Job description

Job Title – Head Delivery ( ServiceNow )

Candidate Specification – 20+ years of experience

Job Location – Bengaluru, Mumbai

Candidate Location – PAN India

Skills – Servicenow, Systems Integration, Program Delivery, Commercial Management, Estimation, Change Control, AI-led Delivery.

Industry – IT

Work Mode – Work from Office / Hybrid

Job Description

ServiceNow Delivery Lead

Key Responsibilities

• Lead end-to-end delivery of ServiceNow Systems Integration and transformation programs.
• Own program delivery, governance, milestones, timelines, quality, risks, dependencies, and overall customer outcomes.
• Manage large and complex ServiceNow implementation and integration engagements across multiple stakeholders and teams.
• Drive delivery planning, estimation, resource planning, budgeting, and commercial management.
• Establish and maintain delivery governance, reporting, KPIs, SLAs, and executive-level dashboards.
• Manage scope, change control, risks, issues, dependencies, and escalations throughout the program lifecycle.
• Partner with ServiceNow technical, functional, architecture, and implementation teams to ensure successful delivery.
• Lead customer and senior stakeholder relationships, providing regular program updates and managing expectations.
• Identify opportunities for process improvement, automation, and AI-led delivery models within ServiceNow engagements.
• Support pre-sales activities including solution estimation, effort sizing, proposals, and delivery planning.
• Ensure adherence to organizational delivery methodologies, quality standards, security requirements, and ServiceNow best practices.
• Drive continuous improvement, operational efficiency, and delivery excellence across ServiceNow programs.
• Mentor and lead delivery managers, project managers, and cross-functional teams.

Required Skills & Experience

• 15+ years of overall IT experience with significant experience in ServiceNow delivery.
• Strong experience in ServiceNow Systems Integration (SI), implementation, transformation, or managed services.
• Proven experience managing large-scale ServiceNow programs and complex client engagements.
• Strong expertise in Program Management / Delivery Management / Engagement Management.
• Hands-on experience with commercial management, estimation, budgeting, and resource planning.
• Strong understanding of change control, risk management, governance, and delivery methodologies.
• Excellent client-facing and senior stakeholder management skills.
• Experience managing geographically distributed and cross-functional teams.
• Strong analytical, communication, negotiation, and problem-solving skills.
• Experience working with enterprise customers and large SI environments.
• Exposure to AI, automation, GenAI, or AI-led delivery models is preferred.