ServiceNow Product Lead

Ibroad Solutions LLP; Hyderabad; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Ibroad Solutions LLP in Hyderabad is seeking a ServiceNow Product Lead with deep expertise in the ServiceNow platform to design, develop, and deliver end-to-end solutions spanning front-end portal experiences to back-end server-side scripting, integrations, and workflow automation.

You will collaborate with product managers, architects, and business stakeholders to transform requirements into reliable, scalable ServiceNow applications.

Qualifications

• 5+ years of hands-on ServiceNow development across modules.
• Production delivery of Service Portal and Next Experience (UI Builder).
• End-to-end integrations via REST, SOAP, and Integration Hub.
• CAD certification preferred.
• Experience in Agile/Scrum delivery.

Responsibilities

• Design and develop ServiceNow portal experiences using UI Builder.
• Build and maintain reusable widgets, components, and layouts.
• Write server-side Script Includes, Business Rules, and Flow Designer automations.
• Develop client-side scripts and catalog client scripts.
• Implement GlideAjax patterns for client-server communication.
• Design and execute REST/SOAP/OAuth integrations with Integration Hub.
• Translate business logic into GlideRecord queries.
• Collaborate with cross-functional teams and maintain technical docs.
• Troubleshoot platform issues using DevTools and ServiceNow debugging tools.

Skills

Next Experience UI Builder

UI Builder & Experience Framework

UIB Components

Declarative Actions

GlideAjax

Client/Server Scripting

REST/SOAP Integrations

Integration Hub

Flow Designer

SQL Basics

Git/CI/CD

Education

ServiceNow CAD

Tools

Now Platform

GitLab

Azure DevOps

Job description

ABOUT THE ROLE

We are looking for ServiceNow Product Lead with deep expertise in the ServiceNow platform. In this role, you will design, develop, and deliver end-to-end solutions spanning front-end portal experiences to back-end server-side scripting, integrations, and workflow automation. You will collaborate with product managers, architects, and business stakeholders to transform requirements into reliable, scalable ServiceNow applications.

Job Title

ServiceNow Product Lead

Department

Engineering / Platform Engineering

Employment Type

Full-Time, Permanent

Experience Required

5+ (Relevant) Total Exp: Min 6 Years

Location

Hyderabad - Hybrid

KEY RESPONSIBILITIES

• Design and develop ServiceNow portal experiences using Next Experience (UI Builder).
• Build and maintain reusable widgets, components, and layouts aligned to business requirements and UX standards.
• Write server-side Script Includes, Business Rules, and Flow Designer automations to support complex workflows.
• Develop and maintain client-side scripts: Client Scripts, UI Policies, UI Actions, and Catalog Client Scripts.
• Implement GlideAjax patterns for efficient client-server communication within widgets.
• Design and execute REST/SOAP/OAuth integrations using Integration Hub and Connection & Credentials Spokes.
• Translate business logic into optimized GlideRecord queries and database operations.
• Participate in code reviews, enforce coding standards, and maintain technical documentation.
• Troubleshoot and resolve platform issues using browser DevTools and ServiceNow debugging utilities.
• Collaborate with cross-functional teams to gather requirements and deliver solutions on schedule.
• PDI - Personal development Instance

REQUIRED TECHNICAL SKILLS

Next Experience (UI Builder) - Modern Portals

• UI Builder & Experience Framework: Building and configuring modern portal pages, record pages, and appshells.
• UIB Components & Layouts: Creating and customising Now Components using @servicenow/ui-core.
• Declarative Actions & Client State Parameters: Wiring UI interactions without custom scripts where possible.
• Data Resources & REST API Bindings: Connecting UI elements to back-end data sources within UIB.
• Contextual Sidepanel & Split-View Layouts: Designing context-aware, multi-panel user experiences.

GlideAjax & Client/Server-Side Scripting

• GlideAjax: Calling server-side Script Includes asynchronously from Service Portal widgets.
• Client Scripts: Form-level scripting for onChange, onLoad, and onSubmit events.
• UI Policies: Declarative configuration for field visibility, mandatory rules, and read-only states.
• UI Actions: Creating custom buttons and context menu actions on forms and lists.
• Catalog Client Scripts: Scripting within Service Catalog items and variable sets.
• Script Includes: Developing reusable, server-side JavaScript classes and utility functions.
• Flow Designer: Automating multi-step workflows using triggers, actions, and subflows.
• UI Macros: Familiarity with Jelly-based legacy templating for maintaining older configurations.
• SQL Basics: Understanding relational queries as a foundation for GlideRecord operations.

Integration

• REST / SOAP / OAuth: Designing and consuming web service integrations securely.
• Integration Hub: Building and managing spoke actions and flows for third-party system connectivity.
• Connection & Credentials / Spokes: Configuring authenticated connection aliases and leveraging pre-built spokes.

EXPERIENCE

• 5+ - 8+ years of hands-on ServiceNow development experience across multiple modules.
• Demonstrated experience delivering both Service Portal and Next Experience (UI Builder) solutions in production environments.
• Proven track record with end-to-end integration projects using REST, SOAP, and Integration Hub.
• ServiceNow Certified Application Developer (CAD) certification preferred.
• Experience working in Agile/Scrum delivery teams with sprint-based delivery cycles.

NICE TO HAVE

• Knowledge of ServiceNow App Engine and Automated Test Framework (ATF).
• Familiarity with Git-based source control and CI/CD pipelines for ServiceNow (e.g., GitLab, Azure DevOps).